Troubleshooting
• “Setup troubleshooting” on page 22
• “Print troubleshooting” on page 24
• “Jams and misfeeds troubleshooting” on page 26
• “Device troubleshooting” on page 26
• “Error messages troubleshooting” on page 27
• “Removing and reinstalling the software” on page 28
Setup troubleshooting
Power button is not lit
Make sure you have disconnected the power supply cord from the printer and then from the wall outlet.
1 Plug the cord all the way into the power supply port on the printer.
2 Plug the cord into an electrical outlet that other electrical devices have been using.
3 If the light is not on, press .
Software does not install
The following operating systems are supported:
• Windows XP (32–bit)
• Windows XP (64–bit)
SOLUTION 1
1 Close all open software applications.
2 Disable any anti-virus programs.
3 Remove the printer software CD from the CD-ROM drive.
4 Restart the computer.
5 When the desktop appears, reinsert the printer software CD. The CD icon is created on the desktop.
6 Follow the instructions on the computer screen to install the software.
Lexmark Confidential until announced
Troubleshooting
22
