Control panel message Description Recommended action
sending the scanned documents by using
multiple e-mails.
E-mail Gateway did not respond. Job
failed.
A gateway has exceeded the time out value. Validate the SMTP IP address. See Solve
e-mail problems.
E-mail Gateway rejected the job because
of the addressing information. Job failed.
One or more of the e-mail addresses is
incorrect.
Send the job again with the correct
addresses.
Error executing Digital Send job. Job
failed.
A digital send job has failed and cannot be
delivered.
Try to send the job again.
Folder list is full. To add a folder, you must
first delete a folder.
The device limits the number of folders that
can be established.
Delete an unused folder to add a new folder.
HP digital sending: delivery error A digital send job has failed and cannot be
delivered.
Send the job again.
Insert or close tray <XX> The specified tray is missing or open. Insert or close the specified tray to continue.
Install black cartridge The print cartridge has been removed or has
been installed incorrectly.
Replace or reinstall the print cartridge
correctly to continue printing.
Insufficient memory to load fonts/data
<device> To continue touch OK
The device does not have enough memory to
load the data (for example, fonts or macros)
from the location specified.
Touch OK to continue without this
information. If the message persists, add
more memory.
Jam in document feeder Media is jammed in the document feeder
(ADF).
Remove jammed media from the document
feeder (ADF). Follow the instructions in the
onscreen dialog box, or see Clear jams from
the automatic document feeder (ADF).
If the message persists after all jams have
been cleared, a sensor might be stuck or
broken. Contact an HP-authorized service or
support provider. See the HP support flyer, or
go to
www.hp.com/support/M5025mfp or
www.hp.com/support/M5035mfp.
LDAP server is not responding. Contact
administrator.
The LDAP server has exceeded the time out
value for an address request.
Verify the LDAP server address. See Solve
e-mail problems. Contact the network
administrator.
Load Tray 1: <type>, <size> The tray is empty or configured for a different
size than the size requested.
Follow the instructions in the onscreen dialog
box.
Manually feed: <type>, <size> The specified job requires manual feed from
tray 1.
Load the requested media into tray 1.
To override the message, touch OK to use a
type and size of media that is available in
another tray.
Network connection required for digital
sending. Contact administrator.
A digital-sending feature has been
configured, but a network connection is not
detected.
Verify the network connection. See Solve
network printing problems. Contact the
network administrator.
Non HP supply installed Economode
disabled
A non-HP supply or a refilled HP supply has
been installed.
Follow the instructions in the onscreen dialog
box.
Novell Login Required Novell authentication has been enabled for
this destination.
Enter Novell network credentials to access
the copy and fax features.
Order black cartridge The number of pages remaining for the print
cartridge has reached the low threshold. The
Touch OK to continue printing until the print
cartridge is out of toner.
Table 11-1 Control-panel messages (continued)
184 Chapter 11 Problem solving ENWW
