english
9
installation troubleshooting, continued
Windows, continued
The printer software did not
install correctly.
what is the problem?
• There may be a conflict
with a virus protection
program or other software
programs.
• There may be a conflict
with a peripheral device
connected to your printer.
Uninstall the printer software, then reinstall it.
1.Do one of the following:
•Insert the CD-ROM into the CD-ROM drive,
and select
Remove printer software
. Follow
the onscreen instructions.
•Open the
Printer Assistant
and select
Tools
and Updates
>
uninstall software.
•Select
Start
>
Programs
>
Hewlett-Packard
>
[hp deskjet printer]
>
uninstall software
.
2.Close any virus protection programs or
other software programs that are running on
the computer.
3.To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then
follow the onscreen instructions.
If the software program does not automatically
start, then see “to solve the problem...” on
page 8.
possible causes...
to solve the problem...
XbowRG.book Page 9 Friday, March 1, 2002 3:42 PM
