110 Troubleshooting Tools
Device Tab
The Device tab displays information about your current mobile device (if any).
Hardware information
● Device name – The name used internally by software applications to uniquely identify
your mobile broadband device.
● Device description – The user-friendly name of your device.
● Manufacturer – The name of the manufacturer of your device.
● Modem model – The model name of your device.
● Revision – The revision field contains manufacturer-specific information about the version
of your device. It may, for example, contain additional information about your device's
model number or its firmware version.
● ESN – Your mobile broadband device’s Electronic Serial Number.
● Technology – The type of mobile broadband device you are using (CDMA or GSM).
● Firmware version – The version of your device's onboard operating software.
● Hardware version – The version of your device's hardware.
● Modem port – The communications (COM) port that your device is currently attached to.
User information
● User name – Your Network Access Identity (NAI), usually in the form of
username@companyabc.com
● Phone Number (MDN) – The telephone number of your mobile broadband device.
● Home Carrier Name – The name of the wireless service provider that your device
considers to be its “home” network (“Sprint”).
● Home Carrier ID – The ID of the wireless service provider that your device considers to be
its “home” network.
● PRL version – The version of the file on your device that contains the Preferred Roaming
List.
● MSID (IMSI_S) – Your device's IMSI (International Mobile Subscriber Identity) code. The
IMSI allows any mobile network to identify the home country and network of the
subscriber.
