17 | Troubleshooting
Section 5: Troubleshooting
Device fails to turn on.
• Check battery power level.
• Connect to adaptor and re-check.
• If device fail to start up after charging,
please contact distributors or service
personnel.
No sound via earphone.
• Check if volume is set at the lowest.
• Check if audio file is damaged. Play other
audio to re-confirm. Damaged file may
result in noise or static only.
Copy function is not working, fails to play
music.
• Check if device is properly connected to
PC.
• Confirm whether storage space is full.
• Confirm whether USB cable is damaged.
• Confirm USB is properly connected.
Twinkling screen after turn-on or sudden
shut off after starting up.
• Battery low, charge the device.
