Responding to Error Messages
6-2
6
Troubleshooting
Responding to Error Messages
When the Error indicator is orange, printing is not possible. If this happens during
printing, the print operation stops. Read the displayed error message to determine
the appropriate actions necessary to correct the problem.
This section describes how to handle error messages that appear on the touch
panel display. The two types of error messages are:
Service Call Messages
Error Messages
NOTE
Other messages that may appear indicate the current condition of the machine.
Resetting the Machine after a Service Call Message
If a Service Call message occurs (Exxx-xxxx, where x represents a number), use
the following procedure to clear the message.
1
Press (Additional Functions).
2
Press [Printer Settings].
When a Service Call error occurs, the normal Printer Settings screen does not
appear and only the Reset Printer screen appears.
3
Press [Reset Printer].
IMPORTANT
If the Service Call error message still appears after you have performed this
procedure, make a note of the number of the message and contact your local
authorized Canon dealer with the number of the message and the conditions when
the error occurred.
