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Troubleshooting
If you see this on the screen: Try this:
Check XM Tuner • Confirm the XM Direct Home Tuner cable is fully
connected to the home audio system.
Channel Unauthorized • You selected a channel that is blocked or cannot
be received with your XM subscription package.
• Consult the latest channel guide at www.
xmradio.com for the current list of channels.
Channel Unavailable • The selected channel is not available. The
channel may have been reassigned to a different
channel number.
• Consult the latest channel guide at www.
xmradio.com for the current list of channels.
Updating • Your tuner is being updated with the latest
encryption code. Wait until the update is done.
• You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— • No program information, such as artist name,
song title, or channel exists.