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This chapter offers troubleshooting tips and provides customer-care, warranty, and compliance information.
Troubleshooting
The following troubleshooting tips may help if you experience problems. ATI’s documentation contains helpful
installation/configuration tips and other valuable feature information. Please contact VisionTek or ATI for more
advanced troubleshooting information.
Problem Possible Solution
Video is Unstable
or Only Black
and White
• Check that you are using the correct broadcast
standard format.
• Check the quality of your incoming TV signal on
another receiver; bad reception may be the cause.
• Try connecting your tuner directly to the cable TV or
antenna source. Too many splitters in the cable will
degrade the signal.
There is No Video
or Audio
• Ensure that your cable or antenna is connected.
• In the TV Video Settings page, ensure that the video
connector is set to the correct source.
• Check that the audio and video connectors are
securely plugged into the correct jacks.
• Check that your video card is securely seated in its
slot. Please refer to the user guide for the card
location.
Video Recording
Stops
Unexpectedly
• Video files are typically very large; ensure that you
have sufficient disk space.
• Ensure that you are recording to the correct hard disk
- check the Record on Drive setting in the Media
Center by clicking on My TV, then Settings, then
Recorder which takes you to the Recorder Storage
page.
• The maximum file size for the FAT32 file system is 4
Gigabytes.
• Disable screen savers while recording.
• Disable Power management while recording.
CHAPTER 7: Reference