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Plantronics SupraPlus Wireless Setup Guide
I can’t hear a dial tone at the headset.
• Make sure your headset is charged.
• Press the Call Control Button on your headset.
• Make sure the Talking (solid green light) on top of the
base is illuminated. If not, the headset lost subscription
and needs to be re-subscribed. See the User Guide avail-
able on line at www.Plantronics/com/SupraPlusWireless.
• Make sure the lifter is lifting the handset high enough
to operate the hookswitch; set to a higher setting if
necessary.
• Adjust the Con guration Dial on the left side of the base.
Align the “1” on the dial with the ridges to the right side
of the dial. If there is no dial tone for setting “1” try the
other dial settings. Adjust the Listen Volume Button
on the headset. If the volume is still too low, select
another setting on the Listening Volume Switch on the
Headset Base.
I hear static.
• Make sure there is at least 12” between your SupraPlus
Wireless base and your computer, and 6” between your
base and your telephone. If adjusting the distance doesn’t
help, your headset is going out of range, move closer to
base or cell phone.
• Your system may need to be reset. See the User Guide
available online at:
www.plantronics.com/SupraPlusWireless.
The sound is distorted or I hear an echo in the headset.
• Reduce speaking volume by pressing the (–) minor
adjustment control button on the base. If the problem
still persists, change the Speaking Volume setting. See
page 11.
• Point microphone towards your chin.
• Listening volume may be too high on phone. If your
phone has a handset volume control, lower this until the
distortion disappears.
• If the distortion is still present, lower the volume using
the Listen Volume Button on the headset. If the distortion
persists, select another Listening Volume Switch setting
on the Headset Base.
• Make sure there is 12” between your SupraPlus Wireless
base and your computer, and 6” between your base and
your telephone.
People I talk to can hear a buzz in the background.
• Move the base further away from your phone.
• Power Adapter is plugged into a power strip.
Plug the Power Adapter into the wall directly.
Talk time performance is signi cantly degraded even
after a full recharge.
• Battery is wearing out. Call Plantronics at
(800) 544-4660 Ext. 5538 to order a new one.
The Handset Lifter is installed but does not lift
the handset.
• Be sure the Handset Lifter power cord is rmly pushed
into the Handset Lifter jack on the base.
My Handset Lifter operates every time I remove or
replace my headset in the base.
• IntelliStand is enabled. To disable this feature, move the
IntelliStand switch to the
UP position. See page 12.
The call is dropped. (Talk indicator in the headset and
base will not be illuminated.)
• Headset lost subscription and needs to be re-subscribed.
See the User Guide available on line at:
www.Plantronics/com/SupraPlusWireless
TROUBLESHOOTING AND COMMON QUESTIONS