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TROUBLESHOOTING
DIMINISHED SOUND OVER TIME
If you experience lower performance over time, use the cleaning tool to
make certain that the ear conductor is unobstructed.
NO SOUND
If you are not receiving any sound, make certain that the jack is properly
attached to your listening device and that the volume has been gradually
increased. If you are still not receiving sound, confirm that the
connections between the cable and your earphones are secure.
If the suggestions listed above do not solve your problem,
please contact one of our customer service representatives.
CUSTOMER SERVICE HELP LINE
(866) 837-7734
www.ultimateears.com