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FREQUENTLY ASKED QUESTIONS
Q1: What color should the charging light be when charging a headset?
A1: The charging light should glow green while a headset is in the front slot; red while a headset is in the back slot,
and Amber (Reddish-Green) while there are headsets in both the front and back charging slots.
Q2: Where can we buy Optional Accessories and TV Ears Tips?
A2: TV Ears Tips can be purchased on our website, www.TVEars.com, or through our customer service line at
(888) 883-3277 or at an authorized TV Ears Dealer.
Q3: How long will the batteries last on a full charge?
A3: After the initial 12 hour charge the batteries in our TV Ears system are designed to last up to 10 hours
Q4: What is the lifetime of the batteries?
A4: The batteries are designed to last between 1– 2 years depending on use.
Q5: How do I Charge the headset?
A5: Gently place the TV Ears headset in the charger cradle of the transmitter for 1 hour.
Q6: Can I overcharge the headset?
A6: Our TV Ears Headset is not able to be overcharged.
Q7: I plugged in the AC Adapter and there is no green light?
A7: The charging light will only come on when a headset is placed in the charging cradle of the transmitter. It should
come on green if you place a headset into the front charging slot.
Q8: I plugged the Audio Cord into the ports on the front of my TV why don’t I hear any Audio?
A8: Any Audio ports on the front of your television are Audio Inputs and are not compatible with our system. Audio
Outputs are located on the back of a television, and are clearly labeled Audio Out.
Q9: The Foam Rings on my ear tips came off and I can’t get them back on.
A9: If the foam ring of the ear tips has come off then you would need to order replacement ear tips. Those can be
ordered Online (www.TVEars.com) or over the phone at (888) 883-3277.
Q10: I walked into the next room and I can’t hear the television anymore, is this normal?
A10: TV Ears uses Infrared technology in our TV Ears Systems, which requires a direct Line of Sight in order for
you to receive a clear Audio Sound.
Q11: Will the lights ever change colors once the headset is charged?
A11 No. The charging light should remain a constant color as long as the headset is placed in the charging slot.