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7. TROUBLESHOOTING
8. ADDITIONAL INFORMATION
Contacts
Please contact SouthWing should you have
any questions or suggested improvements,
indicating your product’s serial number.
Email: customer.service@south-wing.com
Please note:
For all warranty related issues, please return the
product to the shop from which you purchased your
Headset.
Battery Care
Your Headset’s battery will have a long life
provided you follow these guidelines:
· Do not use any accessory to charge your
Headset other than the ones approved by
SouthWing for this product.
· Do not charge your Headset outdoors.
· Do not charge your Headset if the ambient
temperature is above 45 degrees Celsius or
below 10 degrees Celsius
· Do not charge your Headset for extended
periods of time, as excessive charging will
reduce battery life.
Safe Usage Guidelines
· Only use the product according to the
directions within this User Guide. Usage of
this product contrary to these directions
could cause injury. In addition, any usage of
this product contrary to this User Guide will
void any warranty.
· Do not use the product in an environment
where it may come in contact with liquid be
exposed to high humidity or extreme tem-
peratures.
· Do not place the product in a fire as it may
explode causing injury or death.
· Do not use the product in areas where
usage of radio transmitters is prohibited
(e.g. aircraft and hospitals) or close to sensi-
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tive devices that may be affected by a radio
transmitter (e.g. pacemakers).
· Do not attempt to service this product
yourself. If the product requires servicing,
this must be performed by an approved
service person.
· If the product becomes dirty, it should be
cleaned with a soft cloth. Do not use any
cleaning agents as these may damage the
plastics, electronics or battery.
· Usage of this product while driving, may
reduce your ability to react to road condi-
tions.
· Be aware that using wireless Headset
while driving is illegal in certain countries.
Therefore, you should check the local laws
before using the product while driving.
· As this product contains parts which may
cause injury if swalled, keep it out of reach
of children.
· The power supply is the main device to
disconnect the power, therefore the mains
supply plug needs to be close to the equip-
ment and easily accessible.
· Use only the power supply or accessories
approved by SouthWing. Usage of a differ-
ent power supply or charger or modification
of either of these devices may damage the
product or result in a risk of electrocution.
Caution: Prolonged use of the Headset at high vol-
umes may affect your hearing capacity.
Warranty
SouthWing provides a guarantee that this
product will be free of defects in workman-
ship and material for a period of 2 years.
Should the product fail under normal usage
within this period, please return the product
to the store from which it was purchased.
At the discretion of SouthWing, the faulty
product will then be replaced or repaired at
no cost according to the conditions outlined
below.
Conditions
1. To be granted, this guarantee requires
the presentation of the original dated pur-
chase invoice with the serial number and
dealer details clearly indicated. SouthWing
reserves the right to refuse warranty service
if this documentation is not presented.
2. Any product repaired or replaced will be
covered by the same warranty conditions
until the end of the original warranty period
or 90 days (whichever is later).
3. The free repair or replacement warranty
does not cover failure of the product due to
normal wear and tear, misuse, use contrary
to the product user guide, accident, modifi-
cation or adjustment, forces of nature, or
damage resulting from contact with liquids.
4. Only service personnel who have been
approved by SouthWing may repair this
product. Attempted repair by anyone else
will void this warranty.
5. At the discretion of SouthWing, a faulty
unit will be either repaired or replaced. If
repair is not possible, SouthWing reserves
the right to replace the faulty product with
another product of equivalent value.
6. SouthWing does not offer any further
express warranty, neither written nor oral. To
the extent allowed by local law, any implied
warranty or condition or merchantability, sat-
isfactory quality, or fitness for a particular
purpose is limited to the duration of the
warranty described above.
7. To the extent allowed by local law,
SouthWing will not be liable for any inciden-
tal or consequential damages of any nature
whatsoever, including but not limited to lost
profits or commercial loss.
Some countries or states do not allow the
exclusion or limitation of incidental or con-
sequential damages, or limitation of the
duration of implied warranties. This may
mean that the limitations or exclusions stat-
ed above do not apply to you.
This guarantee does not affect the con-
sumer’s statutory right under applicable
local laws in force, nor the consumer’s
rights against the dealer arising from their
sales/purchase contract.
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Problem Suggestions
The Headset will not turn on · The Headset battery may be flat. Try recharging
the Headset.
Pairing is unsuccessful · Try moving the phone (or dongle) and Headset closer
together during pairing.
· Make sure that the mobile phone (or dongle) is in the
correct Bluetooth mode.
· Some electrical devices such as microwave ovens create
a noisy electrical environment making it difficult for the
Headset to communicate with the phone (or dongle).
Try moving away from such devices and try again.
Pairing has succeeded but calls are not · Make sure that your phone is switched on and ready
heard in the Headset to connect to the Headset. Check your phone user
manual on how to do this.
The Headset stops responding to button · Ensure that your Headset battery is charged.
presses · Try resetting your Headset according to the directions
given in “Resetting your Headset”.