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Additional Information
Troubleshooting
If you experience any of the following difficulties while
using the receiver, use this troubleshooting guide to
help you remedy the problem. Should any problem
persist, consult your nearest Sony dealer.
There’s no sound or only a very low-level sound is heard.
/ Check that the speakers and components are
connected securely.
/ Make sure you select the correct component
on the receiver.
/ Make sure you set the SPEAKERS selector
correctly.
/ Press MUTING on the remote if MUTING is
shown in the display.
/ The protective device on the receiver has been
activated because of a short circuit.
(“PROTECTOR” flashes.) Turn off the
receiver, eliminate the short-circuit problem
and turn on the power again.
The left and right sounds are unbalanced or reversed.
/ Check that the speakers and components are
connected correctly and securely.
/ Adjust the BALANCE control.
Severe hum or noise is heard.
/ Check that the speakers and components are
connected securely.
/ Check that the connecting cords are away
from a transformer or motor, and at least 10
feet (3 meters) away from a TV set or
fluorescent light.
/ Place your TV away from the audio
components.
/ Make sure you connect a ground wire to the
antenna ground terminal.
/ The plugs and jacks are dirty. Wipe them
with a cloth slightly moistened with alcohol.
No sound is heard from the center speaker.
/ Select a PRO LOGIC or MOVIE (except Mono
movie) sound field (see page 15).
/ Select the appropriate center mode
(see page 19).
/ Adjust the speaker volume appropriately
(see page 19).
Recording cannot be made.
/ Check that the components are connected
correctly.
/ Select the source component with the
function buttons.
No sound or only a very low-level sound is heard from
the rear speakers.
/ Turn on the sound field function.
/ Select the appropriate center mode
(see page 19).
/ Adjust the speaker volume appropriately
(see page 19).
/ Make sure you turned on the sound field
function.
Radio stations cannot be tuned in.
/ Check that the antennas are connected
securely. Adjust the antennas and connect an
external antenna if necessary.
/ The signal strength of the stations is too weak
(when you tune in with automatic tuning).
Use direct tuning.
/ Make sure you set the tuning interval
correctly (when you tune in AM stations with
automatic tuning) (see pages 11 and 23).
/ No stations have been preset or the preset
stations have been cleared (when you tune in
with scanning preset stations). Preset the
stations (see page 11).
/ Make sure to set the display mode to
“NORMAL MODE” (when you tune with
automatic tuning).
Surround effect cannot be obtained.
/ Turn on the sound field function.
/ Make sure that the SPEAKERS selector is set
to A+B when you use two sets of front
speakers.
No picture or an unclear picture is seen on the TV screen.
/ Select the appropriate function on the
receiver.
/ Set your TV to the appropriate input mode
(press TV/VIDEO on the remote for Sony
TVs).
/ Place your TV away from the audio
components.
The remote does not function.
/ Point the remote at the remote sensor g on
the receiver.
/ Remove the obstacles in the path of the
remote and the receiver.
/ Replace both batteries in the remote with new
ones if they are weak.
/ Make sure you select the correct function on
the remote.
/ Pressing TV CONTROL ON sets the remote
to operate the TV only. In this case, press one
of the SYSTEM CONTROL/FUNCTION
buttons before operating the receiver (etc.).
Additional Information