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Troubleshooting
27
GB
CD/MP3 player
The disc tray does not open and “LOCKED”
appears.
• Contact your Sony dealer or local authorized Sony
service facility.
The disc tray does not close.
• Place the disc correctly.
• Always close the tray by pressing Z on the unit.
Trying to press the tray closed with your fingers
may cause problems with the player.
The disc does not eject.
• You cannot eject the disc during CD Synchro
Recording. Press x to cancel the CD Synchro
Recording, then press Z on the unit to eject the
disc.
• Consult your nearest Sony dealer.
Play does not start.
• Open the disc tray and check whether a disc is
loaded.
• Wipe the disc clean (page 29).
• Replace the disc.
• Place the disc that this system can play (page 4).
• Place the disc correctly.
• Place the disc in the tray with the label side up.
• Remove the disc and wipe away the moisture on
the disc, then leave the system turned on for a few
hours until the moisture evaporates.
•Press N to start play.
The sound skips.
• Wipe the disc clean (page 29).
• Replace the disc.
• Try moving the system to a place without
vibration (e.g., on top of a stable stand).
• Try moving the speakers away from the system, or
placing them on separate stands. When you listen
to a track with bass sounds at high volume, the
speaker vibration may cause the sound to skip.
Play does not start from the first track.
• Press PLAY MODE repeatedly until both “PGM”
and “SHUF” disappear to return to Normal Play.
MP3 audio track cannot be played back.*
• Recording was not performed according to the
ISO 9660 level 1 or level 2 format, Joliet or
Romeo in the expansion format.
• The MP3 audio track does not have the extension
“.MP3”.
• The data is not stored in MP3 format.
• Discs containing files other than MPEG 1 Audio
Layer-3 files cannot be played.
MP3 audio tracks take longer to play back than
others.*
• After the system reads all tracks on the discs,
playback may take more time than usual if:
– the number of albums or tracks on the disc is
very large.
– the album and track organization structure is
very complex.
The album title, track title and ID3 tag do not
appear correctly.*
• Use a disc that conforms with ISO 9660 level 1,
level 2, Joliet or Romeo in the expansion format.
• The disc ID3 tag is not ver. 1 (ver. 1.0 or 1.1).
* MHC-GX45/GX35/RG440S/RG330/RG310 and
MHC-RG220 (European and Russian models) only
Tuner
Severe hum or noise/stations cannot be
received.
• Set the proper band and frequency (page 13).
• Connect the antenna properly (page 7).
• Find a place and an orientation that provide good
reception, then set up the antenna again. If you
cannot obtain good reception, we recommend you
connect a commercially available external
antenna.
• The supplied FM lead antenna receives signals
along its entire length, so make sure you extend it
fully.
• Locate the antennas as far away from the speaker
cords as possible.
• Try turning off surrounding electrical equipment.
continued