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NWZ-S636F / S638F / S639F / S736F / S738F / S739F .GB.4-112-190-11(1)
Troubleshooting
137
137
Symptom Cause/Remedy
Transferred data cannot
be found.
Th
e built-in flash memory of the player was
formatted using Windows Explorer.
F
ormat the built-in flash memory on the player
(
page 123).
Th
e supplied USB cable was disconnected from the
player while data was being transferred.
T
ransfer usable files back to your computer and
format the built-in flash memory on the player
(
page 123).
A
fter dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
(
page 27).
T
ransferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” (
page 159).
S
ongs or videos may not be played back,
depending on the file format (
page 159).
P
hotos may not be displayed, depending on the
file size or the file format (
page 159).
The volume is not loud
enough.
“
AVLS (Volume Limit)” is enabled.
Di
sable “AVLS (Volume Limit)” (
page 109).
There is no sound from
the right channel of the
headphones.
Or the right channel
sound is heard from both
sides of the headphones.
Th
e headphone plug is not fully inserted.
I
f the headphones are not connected correctly,
sound will not be output properly. Insert the
headphone plug into the jack until it clicks (
page 11).
Playback has stopped
suddenly.
Th
e remaining battery power is insufficient.
C
harge the battery by connecting the player to a
running computer (
page 23).
Th
e songs or video files that cannot be played are
played.
P
lay back the other song or video files.
Continued
Operation (continued)
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