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DR-BT101iK_U [US, ES] 4-139-303-11(1) DR-BT101iK_U [US, ES] 4-139-303-11(1)
39
US
Troubleshooting
If you run into any problems using this product, use the following
checklist and read the product support information on our website.
Should any problem persist, consult your nearest Sony dealer.
Symptom Cause / Remedy
The transmitter is
not turned on.
(Or turns off shortly
after turning on.)
Press and hold the transmitter’s power button for
about 1 second.
Check the remaining battery of the iPod. If the
remaining battery is not enough, charge the iPod.
Reset your iPod.
If your iPod have no content, add some content to
your iPod.
The headset is not
turned on.
Charge the battery of the headset.
The headset cannot be turned on while charging.
Remove the USB cable from the headset, and then
turn on the power.
No sound
Check the connection between the transmitter and
the iPod.
Check that both the transmitter and the headset are
turned on.
Ensure that the transmitter is not too far from the
headset, or this product is not receiving interference
from a wireless LAN, other 2.4 GHz wireless device,
or microwave oven.
Pair the transmitter and the headset again (page 29).
Check that music is being played back by the iPod.
Check that the volume of the headset is not set too
low.
Low sound level
Turn up the volume of the headset as high as possible
to the extent that sound is not distorted.
Cannot change the
volume.
Change the volume on the headset.
Distorted sound
Turn down the volume of the headset to the point
where the sound is no longer distorted.
Ensure that this product is not receiving interference
from a wireless LAN, other 2.4 GHz wireless device,
or microwave oven.
Turn off the EQ of iPod.
Continued