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TECHNICAL ASSISTANCE AND SERVICE
If you any have questions about the operation or installation of
this product, please call our Technical Assistance Department on any
business day at (800) 582-0772 or (949) 492-7777; from 7 a.m. to
5 p.m., PST.
If your speakers should need repair or service, contact your Sonance
Authorized Dealer for help, or use the following procedure:
1. Prior to calling, note the product’s model number, serial number,
purchase date, and the name and address of the dealer where you
purchased the product.
2. Contact our Technical Assistance Department at the above number(s)
and describe the problem the unit is experiencing. If applicable, they
will issue a Return Authorization Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION TO
RETURN YOUR SPEAKER TO SONANCE!
3. If you’re directed to return the unit to Sonance for repair,pack the unit
in its original shipping carton. If needed, you can obtain replacement
packaging from us for a small charge. Note: it is best if you place the
box into an additional outer “overcarton”before shipment to minimize
a chance of theft in shipment. Please include a copy of the original bill
of sale inside the package.
4. Contact a package delivery company such as United Parcel Service or
Federal Express to arrange prepaid (not collect) shipping. Do not use
the U.S. Postal Service.
IMPORTANT: Freight collect shipments will be refused.
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6. Ship the packaged unit to:
Quality Assurance Department
Sonance
212 Avenida Fabricante
San Clemente, CA 92672-7531
LIMITED LIFETIME WARRANTY COVERAGE (U.S. ONLY)
Sonance warrants to the original retail purchaser only that this Sonance
product will be free from defects in materials and workmanship,
provided the speaker was purchased from a Sonance Authorized Dealer.
Defective products must be shipped, together with proof of purchase,
prepaid insured to the Authorized Sonance Dealer from whom they were
purchased,or to the Sonance factory at the address listed on this instruc-
tion manual. Freight collect shipments will be refused. It is preferable to
ship this product in the original shipping container to lessen the chance
of transit damage. In any case, the risk or loss or damage in transit is to
be borne by the purchaser. If upon examination at the factory or
Authorized Sonance Dealer it is determined that the unit was defective in
materials or workmanship at any time during this warranty period,
Sonance or the Authorized Sonance Dealer will, at its option, repair or
replace this product at no additional charge, except as set forth below. If
this model is no longer available and can not be repaired effectively,
Sonance, at is sole option, may replace the unit with a current model of
equal or grater value. In some cases where a new model is substituted, a
modification to the mounting surface may be required. If mounting
surface modification is required, Sonance assumes no responsibility or
liability for such modification.All replaced parts and product become the
property of Sonance. Products replaced or repaired under this warranty
will be returned to the original retail purchaser,within a reasonable time,
freight prepaid.
This Warranty does not include service or parts to repair damage caused
by accident, disaster, misuse, abuse, negligence, inadequate packing or
shipping procedures, commercial use, voltage inputs in excess of the
rated maximum of the unit, or service, repair or modification of the
product which has not been authorized or approved by Sonance. This
Warranty also excludes normal cosmetic deterioration caused by
environmental conditions. This Warranty will be void if the Serial
Number on the product has been removed, tampered-with or defaced.
This Warranty is in lieu of all other expressed warranties. If the product
is defective in materials or workmanship as warranted above, the
purchaser’s sole remedy shall be repair or replacement as provided above.
In no event will Sonance be liable for any incidental or consequential
damages arising out of the use or inability to use the product, even
if Sonance or an Authorized Sonance Dealer has been advised of the
possibility of such damages, or for any claim by any other party.
Some states do not allow the exclusion or limitation of consequential
damages, so the above limitation and exclusion may not apply. All
implied warranties on the product are limited to the duration of this
expressed Warranty. Some states do not allow limitation on the length of
an implied warranty. If the original retail purchaser resides in such a
state, this limitation does not apply.
EXCLUSIONS AND LIMITATIONS
The warranty set forth above is in lieu of all other warranties, express or
implied,of merchantability, fitness for a particular purpose, or otherwise.
The warranty is limited to Sonance products registered herein and
specifically excludes any damage to loudspeakers and other allied or
associated equipment which may result for any reason from use with this
product. Sonance shall, in no event, be liable for incidental or
consequential damages arising from any breach of this warranty or
otherwise.This warranty gives you specific legal rights, and you may have
other rights which vary from state to state.
INSTRUCTION MANUAL
SONANCE VIRTUOSO
®
DR-SERIES
8” IN-CEILING SPEAKERS