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SONANCE MERLOT
®
M
Technical Assistance and Service
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If your speakers should need repair or service, contact your Sonance Authorized Dealer for help, or use the following
procedure:
1. Prior to calling, note the product’s model number, serial number, purchase date, and the name and address of the dealer
where you purchased the product.
2. Contact our Technical Assistance Department at the above number(s) and describe the problem the unit is experiencing.
If applicable, they will issue a Return Authorization Number.
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3. If you’re directed to return the unit to Sonance for repair, pack the unit in its original shipping carton. If needed, you
can obtain replacement packaging from us for a small charge. Note: it is best if you place the box into an additional
outer “overcarton” before shipment to minimize a chance of theft in shipment. Please include a copy of the original bill
of sale inside the package.
4. Contact a package delivery company such as United Parcel Service or Federal Express to arrange prepaid (not collect)
shipping. Do not use the U.S. Postal Service.
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6. Ship the packaged unit to:
Quality Assurance Department
Sonance
212 Avenida Fabricante
San Clemente, CA 92672-7531