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SONANCE CINEMA
®
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TECHNICAL ASSISTANCE AND
SERVICE
If you any have questions about the operation or installa-
tion of this product, please call our Technical Assistance
Department on any business day at (800) 582-0772 or
(949) 492-7777; from 7 a.m. to 5 p.m., PST.
If your speakers should need repair or service, contact your Sonance
Authorized Dealer for help, or use the following procedure:
1. Prior to calling, note the product’s model number, serial number, purchase
date, and the name and address of the dealer where you purchased the
product.
2. Contact our Technical Assistance Department at the above number(s) and
describe the problem the unit is experiencing. If applicable, they will issue
a Return Authorization Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION
TO RETURN YOUR SPEAKER TO SONANCE!
3. If you’re directed to return the unit to Sonance for repair, pack the unit
in its original shipping carton. If needed, you can obtain replacement
packaging from us for a small charge. Note: it is best if you place the
box into an additional outer “overcarton” before shipment to minimize the
chance of theft in shipment. Please include a copy of the original bill of
sale inside the package.
4. Contact a package delivery company such as United Parcel Service or
Federal Express to arrange prepaid (not collect) shipping. Do not use the
U.S. Postal Service.
IMPORTANT: Freight collect shipments will be refused.
5.
Wr ite
th e
Re turn
Au thorizat ion
Nu mber
on
th e
ou tside
of
th e
sh ipping
ca rton.
6. Ship the packaged unit to:
Q
UALITY
A
SSURANCE
D
EPARTMENT
S
ONANCE
212 A
VENIDA
F
ABRICANTE
S
AN
C
LEMENTE
, CA 92672-7531
LIMITED LIFETIME WARRANTY
COVERAGE (U.S. ONLY)
S
ONANCE WARRANTS TO THE ORIGINAL RETAIL PURCHASER ONLY THAT
THIS
S
ONANCE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS
AND WORKMANSHIP
,
PROVIDED THE SPEAKER WAS PURCHASED FROM A
S
ONANCE
A
UTHORIZED
D
EALER
.
Defective products must be shipped, together with proof of purchase, prepaid
insured to the Authorized Sonance Dealer from whom they were purchased,
or to the Sonance factory at the address listed on this instruction manual.
Freight collect shipments will be refused. It is preferable to ship this
product in the original shipping container to lessen the chance of transit
damage. In any case, the risk or loss or damage in transit is to be borne
by the purchaser. If upon examination at the factory or Authorized Sonance
Dealer it is determined that the unit was defective in materials or
workmanship at any time during this warranty period, Sonance or the
Authorized Sonance Dealer will, at its option, repair or replace this product
at no additional charge, except as set forth below. If this model is no longer
available and can not be repaired effectively, Sonance, at is sole option, may
replace the unit with a current model of equal or grater value. In some cases
where a new model is substituted, a modification to the mounting surface
may be required. If mounting surface modification is required, Sonance
assumes no responsibility or liability for such modification. All replaced parts
and product become the property of Sonance. Products replaced or repaired
under this warranty will be returned to the original retail purchaser, within
a reasonable time, freight prepaid.
This Warranty does not include service or parts to repair damage caused by
accident, disaster, misuse, abuse, negligence, inadequate packing or shipping
procedures, commercial use, voltage inputs in excess of the rated maximum
of the unit, or service, repair or modification of the product which has not
been authorized or approved by Sonance. This Warranty also excludes normal
cosmetic deterioration caused by environmental conditions. This Warranty will
be void if the Serial Number on the product has been removed, tampered-
with or defaced. This Warranty is in lieu of all other expressed warranties.
If the product is defective in materials or workmanship as warranted above,
the purchaser’s sole remedy shall be repair or replacement as provided
above. In no event will Sonance be liable for any incidental or
consequential damages arising out of the use or inability to use the
product, even if Sonance or an Authorized Sonance Dealer has been advised
of the possibility of such damages, or for any claim by any other party.
Some states do not allow the exclusion or limitation of consequential
damages, so the above limitation and exclusion may not apply. All implied
warranties on the product are limited to the duration of this expressed
Warranty. Some states do not allow limitation on the length of an implied
warranty. If the original retail purchaser resides in such a state, this
limitation does not apply.
EXCLUSIONS AND LIMITATIONS
The warranty set forth above is in lieu of all other warranties, express or
implied, of merchantability, fitness for a particular purpose, or otherwise. The
warranty is limited to Sonance products registered herein and specifically
excludes any damage to loudspeakers and other allied or
associated equipment which may result for any reason from use with this
product. Sonance shall, in no event, be liable for incidental or consequential
damages arising from any breach of this warranty or otherwise. This
warranty gives you specific legal rights, and you may have other rights which
vary from state to state.