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Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web
site at www.siig.com and click Support. Our online support database is
updated daily with new drivers and solutions. Answers to your questions
could be just a few clicks away. You can also submit questions online and a
technical support analysts will promptly respond.
SIIG offers a 3-year manufacturer warranty with this product. Please see our
web site for more warranty details. If you encounter any problems with this
product, please follow the procedures below.
If it is within the store's return policy period, please return the product to the
store where you purchased from. If your purchase has passed the store's
return policy period, please follow these steps to have the product repaired or
replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then Request a Product Replacement
to submit a request to
SIIG RMA. If the product is determined to be
defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All accessories that came
with the original package must be included.
• Clearly write your RMA number on the top of the returned package.
SIIG will refuse to accept any shipping package, and will not be
responsible for a product returned without an RMA number posted
on the outside of the shipping carton.
• You are responsible for the cost of shipping. Ship the product to the
following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
• SIIG will ship the repaired or replaced product via Ground
in the U.S. and International Economy outside of the U.S. at
no cost to the customer.