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Troubleshooting guide
Symptom
Possible cause
Corrective action
The player does not start.
Charging battery has run down.
Charge the built-in battery.
Internal HDD error.
Format (initialize) the internal HDD.
Buttons do not respond.
The hold function is set.
Turn off the function.
The USB cable is still connected.
Disconnect the USB cable.
No sound.
The volume is turned down too low.
Adjust the volume.
Files cannot be played (correctly or at all).
The file is not in a playable format.
Use MP3 (MPEG1 Audio Layer3)/WMA-format files.
“MPEG1 Audio Layer2” cannot be played.
In this case,
Please convert from “MPEG1 Audio Layer2” to MP3 file
or get MP3 (MPEG1 Audio Layer3) file.
Files on the PC were not transferred to the MUSIC folder.
Transfer them to the MUSIC folder on [Removable
Disk].
This is data which cannot be played on the player.
Create a file using different encoder (MP3/WMA
conversion) software.
In selection of music piece, it is impossible to make a search for
artist, album and genre.
The database of the transferred musics is not created.
Create the database of the pieces of music transferred
by [MusicFileMaster].
For detailed information of recreation of database, please
refer to the on-line help of [MusicFileMaster].
Symptom
Possible cause
Corrective action
The Removable Disk is not displayed when the player is connected
to the PC.
The PC and the player are not connected correctly.
Make sure the connect is corrected.
Disconnect the USB cable from the PC and reconnect it
again.
Sufficient power is not being supplied from the PC.
If a USB hub is being used, reconnect the player directly
to the USB port on the PC. If the PC is equipped with
several different USB ports, try another port.
A network drive has been assigned.
If a network drive has been assigned, the drive letter (the
letters used as drive names) is already taken, so the
Removable Disk cannot be created. Change the network
drive assignments and reconnect. Talk to your network
administrator about reassigning network drives.
Player is not recognised correctly by MusicFileMaster.
MusicFileMaster was started up immediately after formatting
the player by PC.
Format it by player and connect the player to your PC
before starting up the MusicFileMaster. (Refer to page
19)
Having Problems with WMA files?
On-line Purchased Music
DRM: Digital Rights Management: a copyright security protection
system that is used in WMA music files sold over the internet.
This systems disables illegal copying of music. Music data sold
over the internet are normally copyright protected using either
DRM (version 10) or PD-DRM (version 9).
For Windows XP User: A DRM (ver 10) copyright protected WMA
music file purchased over the internet will play on the HDP-
M3000 player if such music file is transferred from your PC to the
player using Windows Media Player (ver 10), which is a data file
management/player/transfer software that comes with your
Windows XP.
For Windows 2000, Windows Me user: Since your OS will not
support Windows Media Player (ver 10), the WMA music file
which is either copyright protected and/or purchased over the
internet, can be transferred from your PC to the HDP-M3000
player, however, the player will not be able to recognize that
particular music file and thus will not play.
Duplicating or “Ripping” CD music file as WMA file
The so-called “Ripping” or duplicating CD music as WMA file. In
so doing, be sure to follow the below procedures:
After opening the Windows Media Player,
1. Select “Tools” from menu bar.
2. Select “Options”.
3. Under “Copy Settings”, make sure that the box next to “Copy
protect music” has no check mark in it. This will allow you to
duplicate CD music to WMA format.
4. If checkmark is in the box, it will not allow you to duplicate to
WMA format.