23
EnG
● troublEshootinG
Before requesting service, please check the following.
Symptom Check Remedy
The unit will not turn on.
•Isthepowercordpluggedinto
the outlet?
•Connectthepowerplugtothe
outlet.
A function does not work when the
button is pressed.
•Istherestaticelectricityinthe
air?
•Disconnectthepowerplugand
connect it again.
Sound is not produced.
•Istheunitproperlyconnected
to your TV?
•IstheMutefunctionon?
•Isthevolumesettominimum?
•Connectitcorrectly.
•PresstheMutebuttonto
cancel the function.
•Adjustthevolume.
The Picture does not appear on a TV
when the function is selected.
•IstheTVconnectedproperly? •Connectitcorrectly.
The remote control does not work.
•Arethebatteriesdrained?
•Isthedistancebetweenremote
control and main unit too far?
•Replacewithnewbatteries.
•Moveclosertotheunit.
The sound from the left/right
channels are reversed.
•Aretheleft/rightaudiooutput
cables from the TV connected
properly?
•Checktheleft/rightchanneland
connect it/them correctly.
The SoundShare (TV pairing) failed.
•DoesyourTVsupport
SoundShare?
•IsyourTVfirmwarethelatest
version?
•Doesanerroroccurwhen
connecting?
•ResettheTVMODEand
connect again.
•SoundShareissupportedby
some Samsung TVs released
after 2013. Check your TV to
see if it supports SoundShare.
•UpdateyourTVwiththelatest
firmware.
•Contactthecallcenter.
•Press
button for 5 seconds
to reset the product.
troubleshooting