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Customer Support
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If you see this on the display: You should:
No Signal Something is blocking the XM signal. Move your NeXus away
from the obstructed area, e.g. an underground garage.
Check Antenna Plug the antenna into the home or vehicle cradle.
Make sure the antenna wire is not bent or broken.
Off Air The channel you’ve selected is not currently broadcasting.
Tune to another channel.
Loading Your NeXus is acquiring audio or program information from the XM
signal. This message should disappear in a few seconds in good signal
conditions.
Updating XM is updating your NeXus with the latest encryption code. Simply wait
a few seconds until the update is done. – OR – You may be attempting
to tune to a channel that is blocked or that you cannot receive with
your subscription package. To receive that channel, contact XM Satellite
Radio at 1-800-967-2346.
--- (no artist or title) No program information such as artist name or song title exists.
Channel You are attempting to tune to a channel that is not available.
Check XM C&P Passport Check whether the XM Passport is inserted into the cradle. Also check
the power connections to the cradle.
All Recording Features Not Available Activate your XM subscription to enable you to store XM
programming on your NeXus.
This Channel Not Available for Recording Some programming cannot be recorded due to restrictions placed by
the content owners.
This Program Not Available for Recording Some programming cannot be recorded due to restrictions placed by
the content owners.
Connect to XM Antenna Within ## Days You must dock your NeXus in its cradle, with the XM Passport and
to Avoid Interruption in Listening to antenna connected, and power it on for at least 8 hours a month.
XM Recordings This authenticates your XM subscription and ensures that you can
continue to enjoy your recorded XM content and live XM programming.
Please connect to XM Antenna to Dock your NeXus into its cradle, and connect the XM Passport and
Confirm Valid Subscription antenna.
Activation required for playback Activate your XM subscription.