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Contacting Customer Care
Rio Product Support
With every Rio product you receive the following support services:
• Unlimited access to the Rio web-based technical information resources, which are available 24 hours a day
every day at www.riohome.com . Here you will find up-to-date FAQ files, a knowledgebase search
engine, product updates and other useful tools.
• Unlimited email support for the duration of your Rio product hardware warranty period.
• Access to the latest software updates and enhancements for Rio product via our web site.
New Product Support
In addition to the services mentioned above, all retail purchasers of Rio products receive:
• Person-to-person telephone support for the first 90 days of ownership.
To extend support after the expiration of New Product Support, we offer an affordable, fee-based, Extended
Service Option. Please see web site for details, at www.riohome.com .
Technical Support - US Customer Service - US
Hours of Operation:
Mon.-Thurs. 5am-7pm PT
Fri. 5am-11am 1pm-7pm PT
Sat. 8am-4pm PT
Email
customersupport@riohome.com
Telephone
1(541)-967-2450
Fax
1(541)967-2401
TDD
1(541)967-2451
Hours of Operation:
Mon.-Thurs. 6am-5pm PT
Fri. 6am-11am 1pm-5pm PT
Email
customersupport@riohome.com
Telephone
1(800)-468-5846
1(541)-967-2450
Fax
1(541)967-2485
Technical Support Wizard
www.riohome.com
Website
www.riohome.com