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Limited Warranty
chapter 2 15
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• 1 year from date of purchase- Unit exchange, which includes parts and labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm,
whichever comes first.
What we will do:
Exchange the unit with a new or, at our option, refurbished unit.
How you get service:
• Call 1-800-951-9582 and have your unit’s date of purchase and model/serial number ready. The model/serial
number information is on the back of your unit.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement unit you will be provided with a Service
Request (SR) number and the location of a nearby exchange point if one exists. No returns will be accepted
without the SR number.
To receive a replacement unit before you return yours:
Option I:
1. Provide your Discover, MasterCard or Visa account number and expiration date to your phone representative. This
is for security purposes only and your account will not be charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided a SR number, only items not covered
by warranty will be charged to your account. If your unit is not received within 14 days, the suggested retail value
of the receiver will be charged to your credit card. This amount will be credited, less a $10 handling fee, if the unit
is subsequently received.
4. Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be included on
the carton along with your SR number which will allow you to easily ship the unit back to us. Make sure you
insure your shipment in case of damage or loss. Include with the shipment: