Filter
Top Products
HR40 • 27
3. FACTORY REPAIR OF ASSEMBLED KITS:
To qualify for Ramsey Electronics factory repair, kits MUST:
1. NOT be assembled with acid core solder or flux.
2. NOT be modified in any manner.
3. BE returned in fully-assembled form, not partially assembled.
4. BE accompanied by the proper repair fee. No repair will be undertaken
until we have received the MINIMUM repair fee (1/2 hour labor) of
$18.00, or authorization to charge it to your credit card account.
5. INCLUDE a description of the problem and legible return address. DO
NOT send a separate letter; include all correspondence with the
unit. Please do not include your own hardware such as non-Ramsey
cabinets, knobs, cables, external battery packs and the like.
Ramsey Electronics, Inc., reserves the right to refuse repair on ANY
item in which we find excessive problems or damage due to
construction methods. To assist customers in such situations,
Ramsey Electronics, Inc., reserves the right to solve their needs on
a case-by-case basis.
The repair is $36.00 per hour, regardless of the cost of the kit. Please
understand that our technicians are not volunteers and that set-up, testing,
diagnosis, repair and repacking and paperwork can take nearly an hour of
paid employee time on even a simple kit. Of course, if we find that a part
was defective in manufacture, there will be no charge to repair your kit
(But please realize that our technicians know the difference between a
defective part and parts burned out or damaged through improper use or
assembly).
4. REFUNDS: You are given ten (10) days to examine our products. If
you are not satisfied, you may return your unassembled kit with all the
parts and instructions and proof of purchase to the factory for a full refund.
The return package should be packed securely. Insurance is
recommended. Please do not cause needless delays, read all information
carefully.