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The headset did not connect
to the wireless USB adapter
on first use.
Ensure the headset is fully charged and powered on.
Ensure that the wireless USB adapter is plugged into a powered USB
port. If the port is powered, the LED on the wireless USB adapter will
be lit.
If the wireless USB adapter is plugged into a USB hub, ensure that the
USB hub is turned on.
If all of the above fails, then follow the steps to pair the headset to the
wireless USB adapter.
The headset did not
re-connect to the wireless
USB adapter after coming
back into range.
Power off the headset and then power it back on. The headset should
then automatically re-connect to the wireless USB adapter.
The headset is paired to the
adapter, but I cannot hear
audio from the headset.
Ensure that both the headset and adapter are powered on and paired.
Restart any running applications. Some applications need to be restarted
in order to recognize a new audio device.
In the Control Panel, check sound and audio settings to ensure that the
chosen device is “Plantronics Wireless Device.”
Troubleshooting