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Plantronics Voyager 815
EN ENGLISH
TROUBLESHOOTING
Problem Solution
My headset does
not work with my
phone.
Make sure the headset is fully charged.
Make sure headset is paired with the phone you are trying to use.
Headset was not in pairing mode when mobile phone menu
selections were made. See “Pairing” on page 6.
Incorrect menu selections were made on your mobile phone.
See “Pairing” on page 6.
Your phone did
not locate the
headset.
Turn both your phone and headset off and on, and then
repeat the pairing process on page 6.
I could not enter
my passkey.
Turn both your phone and headset off and on, and then
repeat the pairing process on page 6.
I cannot hear
caller/dial tone.
The headset is not turned on. Press the call control button
for approximately 2 seconds until you hear a tone or see the
indicator glow blue.
Your headset is out of range. Move the headset closer to the
phone or Bluetooth device. See “Range” on page 13.
Your headset battery is drained. Charge your battery using the
AC charger. See “Charging” on page 5.
The listening volume is too low. Press the volume up button
to increase the sound you hear in the headset.
Make sure the ear bud fits properly. See “Custom Fit”
on page 8.
Audio quality is
poor.
Make sure that you have a proper seal on the ear bud. See
“Custom Fit” on page 8.
Callers cannot
hear me.
Mute is turned on. Press the mute button.
Your headset is out of range. Move the headset closer to the
phone or Bluetooth device. See “Range” on page 13.
The ear buds do
not fit my ear.
Try a different size ear bud. See “Custom Fit” on page 8.
Remove the ear bud from your headset, and then wash the
ear bud in warm soapy water. When the ear bud is complete-
ly dry, put it back on your headset.
My headset falls
out of my ear.
Use the ear loop stabilizer for increased lateral support. See
“Use the optional ear loop stabilizer” on page 10.
Try a different size ear bud. For a proper fit, the ear bud should
create a seal. When the ear bud fits properly, you should feel a
slight amount of resistance when you remove the headset from
your ear. See page 9 for instructions on choosing an ear bud.
My ear bud needs
to be cleaned.
Remove the ear bud from the headset and wash it in warm
soapy water and rinse thoroughly. When the ear bud is
completely dry, put it back on your headset.