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Troubleshooting
Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is
something wrong with this component, check the points below. Sometimes the trouble may lie in
another component. Investigate the other components and electrical appliances being used. If the
trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer
authorized service center or your dealer to carry out repair work.
• If the system does not operate normally due to external effects such as static electricity
disconnect the plug from the outlet and insert again to return to normal operating conditions.
General
Problem Remedy
The power does not turn
on, or switches off
suddenly (an error
message may be
displayed at startup).
• Wait for one minute before switching back on.
• Make sure there are no loose strands of wire touching the unit. This could cause
the system to shut off automatically.
• Check that the speakers are connected correctly.
• Make sure the voltage of the mains power source is correct for the model.
• Try reducing the volume level.
• If the problem persists, take it to your nearest Pioneer authorized service center
or your dealer for servicing.
No sound is output
when a function is
selected.
• If you’re using the line input, make sure the component is connected correctly
(see Connecting auxiliary audio components on page 31).
• Press MUTE on the remote control to turn muting off.
• Turn up the volume.
No sound from surround
or center speakers.
• Refer to Setting the channel levels on page 10 to check the speaker levels.
• When TUNER or LINE is selected, you can only hear the source in stereo. Switch
the input source to DVD/CD or USB for multichannel sound.
• Check that the Line Out mode hasn’t been switched on (see Line Out options on
page 31).
• Check that you haven’t selected the STEREO mode (see Listening in surround
sound on page 15).
• Connect the speakers properly (refer to the Setup Guide).
Can’t operate the remote
control.
• Replace the batteries (refer to the Setup Guide).
• Operate within 7 m, 30° of the remote sensor (refer to the Setup Guide).
• Remove any obstacles or operate from another position.
• Avoid exposing the remote sensor on the front panel to direct light.
• To operate other Pioneer components, make sure that the control cable and
analog audio cable are connected.
TRAYLOCK shows in the
display and the tray can’t
be ejected.
• Press and hold (OPEN/CLOSE) on the front panel for about eight seconds.
Then the tray can be opened/closed using (OPEN/CLOSE).
SND. DEMO shows in
the display and the unit
can’t be controlled.
• Press and hold (stop) on the front panel for about five seconds. The disc tray
ejects automatically to indicate the Sound Demo mode is disabled.
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