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Troubleshooting
WARNING!
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do
not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to
solve a problem by following these hints, consult your dealer or service centre.
Problem Solution
No power. – Check if the AC power cord is properly connected.
No picture. – Select the appropriate video input mode on the TV.
– Check if the TV is switched on.
– Check the video connection.
Distorted or poor picture. – Sometimes a small amount of picture distortion may appear. This is not a malfunction.
– Clean the disc.
– Connect the system to TV’s S-video input.
Completely distorted picture or – Make sure the NTSC/PAL setting at the DVD player matches the video signal of your
black/white picture. television (see “System Setup (DVD) - Setting the pictures - TV system”).
The aspect ratio of the screen – The aspect ratio is fixed on the DVD disc.
cannot be changed even though – Depending on the TV, it may not allow you to change the aspect ratio.
you have set the TV shape.
No sound or distorted sound. – Adjust the volume.
– Check that the speakers are connected correctly.
– Replace the speaker cables.
– Check the speaker settings.
– The system is in pause, slow motion or fast forward/reverse mode, press PLAY to resume
normal play mode.
No sound is heard from the – Use the CENTER +/- or REAR+/- to adjust the volume level.
centre or rear speakers. – Check that the centre or rear surround speakers are connected correctly.
– Use surround mode.
The DVD player does not – Insert a readable disc with the playback side facing down.
start playback. – Check the disc type, color system and regional code. Check for any scratches or smudges on
the disc.
– Press SYSTEM MENU to turn off the setup menu screen.
– Cancel the parental control rating function or change the rating level.
– Moisture has condensed inside the system. Remove the disc and leave the system turned on
for about an hour..
The DVD system does not respond – Disconnect the power plug from the outlet and insert again.
when the buttons are pressed.
The language for the sound or – Multi-language sound or subtitle is not recorded on the DVD.
subtitle cannot be changed when – Changing the language for the sound or subtitle is prohibited on the DVD.
playing a DVD.
No image is output when a – Make sure the component is connected correctly.
function is selected. – Press the correct function button for the input source.
Considerable noise in radio – Tune in the correct frequency.
broadcasts. – Connect the antenna.
– Route RF (AC-3) and digital cables away from the antenna terminals and wires.
– Fully extend the FM wire antenna. Position for best reception and secure to a wall.
– Connect an outdoor FM or MW antenna.
– Adjust the direction and position for best reception.
– Turn off the equipment causing the noise or move it away from the DVD system.
– Place the antenna farther away from the equipment causing the noise.
The remote control does not – Point the remote control at the remote sensor of the unit.
function. – Reduce the distance to the player.
– Remove any possible obstacles.
– Replace the batteries with new ones.
– Check that the batteries are loaded correctly.
The display is dark. – Press DIM again.
Low hum or buzz sound. – Place the DVD system as far away as possible from electric devices with interference.
Low bass response. – Check all speakers for correct polarity.
The disc tray cannot open and – Press and hold SOURCE and STOP buttons for more than two seconds.
“TRAY LOCKED” is displayed.
TROUBLESHOOTING
pg 001-024/MX3800/22-Eng 4/23/02, 9:01 AM24