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RQT9763
Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the
solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States
and Puerto Rico)” on page 26 if you reside in the U.S.A. or Puerto Rico, or refer to “WARRANTY SERVICE” on page 27
if you reside in Canada.
No power.
≥ Insert the AC power supply cord securely. (> 17)
≥ After turning the main unit on, if the indicators blink and
the main unit immediately turns off, unplug the AC
power supply cord and consult your dealer.
The remote control does not work properly.
≥ The battery is depleted. Replace it with a new one.
(> 7)
≥ It is possible that the insulation sheet has not been
removed. Remove the insulation sheet. (> 7)
≥ It may be necessary to set the code of the remote
control again after changing the battery of the remote
control. (> 21)
≥ Use the remote control within the correct operation
range. (> 7)
The “TV” indicator blinks.
Remove the AC power supply cord and consult your
dealer. If there are any other indicators blinking, be sure to
inform your dealer about the blinking indicators.
The main unit is automatically switched to
standby mode.
The main unit will automatically switch to standby mode
when no signal is input and no operation is performed for
approx. 30 minutes. (> 17)
The color of the speaker angle indicator does
not match the tilt of the main unit.
Change the speaker angle settings manually so that the
indicator color matches the tilt.
1 Press and hold [INPUT SELECTOR] on the main unit
for more than 4 sec.
≥ The speaker angle indicator blinks.
2 While the indicator is blinking, press [INPUT
SELECTOR] on the main unit repeatedly to match
the indicator color with the placement method.
≥ Refer to “Step 1 Selecting the placement method”
(> 8) for the relation between color and tilt.
Pairing cannot be done.
Check the Bluetooth
®
device condition.
The device cannot be connected.
≥ The pairing of the device was unsuccessful or the
registration has been replaced. Try pairing the device
again. (> 17)
≥ This system might be connected to a different device.
Disconnect the other device and try pairing the device
again.
The device is connected but audio cannot be
heard through this system.
For some built-in Bluetooth
®
devices, you have to set the
audio output to “SC-HTB70” or “SC-HTB65” manually.
Read the operating instructions for the device for details.
The sound is interrupted.
≥ The device is out of the 10 m (33 ft) communication
range. Bring the Bluetooth
®
device closer to the main
unit.
≥ Remove any obstacle between the main unit and the
device.
≥ Other devices that use the 2.4 GHz frequency band
(wireless router, microwaves, cordless phones, etc.) are
interfering. Bring the Bluetooth
®
device closer to the
main unit and distance it from the other devices.
≥ Select “MODE1” for stable communication. (> 20)
To return to the factory preset.
While the main unit is on, press [Í/I] on the main
unit for more than 4 sec.
(All the indicators will blink twice when this
system is reset.)
If this system does not operate as expected,
returning the settings to the factory preset
may solve the problem.
≥ The remote control code will return to “1” when
this system is returned to the factory preset. To
change the remote control code, refer to page
21.
General operation
Bluetooth
®
SC-HTB65_70PPC_RQT9763-1P.book Page 22 Thursday, February 7, 2013 4:24 PM