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26
RQT9922
Reference
Troubleshooting
Before requesting service, make the following
checks. If you are in doubt about some of the
check points, or if the solutions indicated in the
following guide do not solve the problem, refer to
“Customer Services Directory (United States and
Puerto Rico)” on page 32 if you reside in the
U.S.A. or Puerto Rico, or refer to “Limited
Warranty (ONLY FOR CANADA)” on page 33 if
you reside in Canada.
No power.
≥ Unplug the AC power supply cord for 10 sec
before plug in again.
≥ After turning the main unit on, if the main unit
immediately turns off, unplug the AC power
supply cord and consult your dealer.
The remote control does not work properly.
≥ The battery is depleted. Replace it with a new
one. (> p. 8)
≥ It is possible that the insulation sheet has not
been removed. Remove the insulation sheet.
(> p. 8)
≥ It may be necessary to set the code of the
remote control again after changing the battery
of the remote control. (> p. 20)
≥ Use the remote control within the correct
operation range. (> p. 8)
≥ Check which remote control signal sensor is
working by the following operation.
jPress and hold [INPUT] on the main unit for
more than 4 sec. “ON TABLE” or “ON WALL”
is indicated on the display for 4 sec.
jRefer to page 8 “About remote control signal
sensor” for the remote control signal sensor
location.
The main unit is automatically switched to
standby mode.
“AUTO POWER DOWN” function is on.
The main unit will automatically switch to standby
mode when no signal is input and no operation is
performed for approx. 20 minutes. Refer to page
24 to turn this function off.
The main unit is turned off when the TV’s
speakers are selected in the speaker control.
This is a normal feature when using VIERA Link
(HDAVI Control 4 or later). Please read the
operating instructions for the TV for details about
its power save feature. (> p. 25)
This system does not operate correctly.
If the HDMI cable is connected to the wrong
terminal (HDMI AV IN or HDMI AV OUT), this
system will not operate correctly. Turn the main
unit off, disconnect the AC power supply cord and
reconnect the HDMI cable(s). (> p. 9, 10)
VIERA Link related operations no longer
function properly.
≥ Check the VIERA Link setting on the connected
devices.
≥ Have you turned the VIERA Link settings off?
(> p. 24)
≥ When the HDMI connections are changed, after
a power failure or after the AC power supply
cord has been removed, VIERA Link operations
may not function properly.
jTurn on all the devices that are connected to
the TV with an HDMI cable and then turn the
TV on.
jTurn off the VIERA Link settings of the TV and
turn it on again. For details refer to the
operating instructions for the TV.
jWhile the main unit and the TV are connected
with the HDMI cable, turn on the TV and then
remove the main unit’s AC power supply cord
and reconnect it again.
To return to the factory defaults.
While the main unit is on, press and hold [Í/I] on
the main unit for more than 4 sec.
(“RESET” is indicated on the display when this
system is reset.)
If this system does not operate as expected,
returning the settings to the factory defaults
may solve the problem.
≥ The remote control code will return to
“REMOTE 1” when this system is returned to
the factory preset. To change the remote
control code, refer to page 20.
General operation
HDMI
SC-HTB580P_RQT9922-Y.book 26 ページ ２０１３年１２月１９日 木曜日 午前１１時０分