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VQT3R83
Troubleshooting
Before requesting service, make the following
checks. If you are in doubt about some of the check
points, or if the solutions indicated in the following
guide do not solve the problem, consult your dealer
for instructions.
No power.
≥ Insert the AC mains lead securely. (> 21)
≥ After turning this system on, if the indicators blink
and this system immediately turns off, unplug the
AC mains lead and consult your dealer.
The remote control does not work properly.
≥ The battery is depleted. Replace it with a new
one. (> 7)
≥ It is possible that the insulation sheet has not
been removed. Remove the insulation sheet.
(> 7)
≥ It may be necessary to set the code of the remote
control again after changing the battery of the
remote control. (> 25)
≥ Use the remote control within the correct
operation range. (> 9)
The “TV” indicator blinks, but there is no
sound.
Remove the AC mains lead and consult your
dealer. If there are any other indicators blinking, be
sure to inform the blinking indicators to your dealer.
This system is turned off when the TV’s
speakers are selected in the speaker control.
This is a normal feature when using VIERA Link
(HDAVI Control 4 or later). For details please read
the operating instructions for the TV on its power
save feature. (> 24)
This system does not operate correctly.
If the HDMI cable is connected to the wrong
terminal (HDMI IN or HDMI OUT), this system will
not operate correctly. Turn this system off,
disconnect the AC mains lead and reconnect the
HDMI cable(s). (> 18 to 20)
VIERA Link related operations no longer
function properly.
≥ Check the VIERA Link setting on the connected
devices.
≥ Have you turned the VIERA Link settings off?
(> 25)
≥ When the HDMI connections are changed, after a
power failure or after the AC mains lead has been
removed, VIERA Link operations may not
function properly.
jTurn on all the devices that are connected to
the TV with an HDMI cable and then turn the
TV on.
jTurn off the VIERA Link settings of the TV and
turn it on again. For details refer to the
operating instructions for the TV.
jWhile this system and the TV are connected
with the HDMI cable, turn on the TV and then
remove the system’s AC mains lead and
reconnect it again.
The first few seconds of audio cannot be heard
when using the HDMI connection.
This may occur during DVD-Video chapter
playback. Change the digital audio output setting
on the connected device from “Bitstream” to “PCM”.
When operating an HDMI compatible device of a
different brand, this system reacts in an
unwanted manner.
HDAVI Control commands may use a different
signal depending on the brand of the device. In this
case, turn VIERA Link off (> 25).
To return to the factory preset.
While this system is on, press [Í/I] on the active
subwoofer for more than 4 sec.
(All the indicators will blink twice when the active
subwoofer is reset.)
If the system does not operate as expected,
returning the settings to the factory preset
may solve the problem.
≥ The remote control code will return to “1” when
this system is returned to the factory preset. To
change the remote control code, refer to page
25.
General operation
HDMI
SC-HTB15EGEBGNGS_VQT3R83.book Page 26 Tuesday, June 28, 2011 2:34 PM