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RQT8722
40
Troubleshooting guide
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the
solutions indicated in the chart do not solve the problem, consult your dealer for instructions.
Power Page
Unresponsive or inoperable function
Specific operation undesirable or unexpected
No power. ≥Insert the AC mains lead securely.
13
The unit is automatically
switched to standby mode.
≥The Sleep timer was working and had reached the set time limit.
36
No response when any
buttons are pressed.
≥This unit cannot play discs other than the ones listed in these operating
instructions.
≥
The unit may not be operating properly due to lightning, static electricity or
some other external factor.
Turn the unit off and then back on. Alternatively,
turn the unit off, disconnect the AC mains lead, and then reconnect it.
≥Condensation has formed. Wait 1 to 2 hours for it to evaporate.
16
—
—
No response when remote
control buttons are
pressed.
≥Check that the batteries are installed correctly.
≥The batteries are depleted. Replace them with new ones.
≥Aim the remote control at the remote control signal sensor and operate.
14
14
15
No picture or sound. ≥Check the video or speaker connection.
≥
Check the power or input setting of the connected equipment and the main unit.
≥Check that the disc has something recorded on it.
7,
9–12
—
—
You have forgotten your
ratings password.
Reset all the settings to
Factory Preset.
≥While stopped and “DVD/CD” is the source, press and hold [∫] (Stop) on
the main unit and [S10] on the remote control until “Initialised” disappears
from the television. Turn the unit off and on again.
All settings will return to the default values.
—
It takes time before play
starts.
≥Play may take time to begin when an MP3 track has still picture data. Even
after the track starts, the correct play time will not be displayed. This is
normal. [MP3]
≥This is normal on DivX video. [DivX]
—
—
Folders on a data CD are
not displayed correctly.
[WMA] [MP3] [JPEG] [MPEG4]
[DivX]
≥Folders deeper than the eighth layer are displayed as the eighth layer.
—
A menu screen appears
during skip or search.
[VCD]
≥This is normal for Video CDs.
—
Playback control menu
does not appear.
[VCD]
with
playback control
≥Press [∫ STOP] twice and then press [1 PLAY].
—
Program and Random play
do not work.
[DVD-V]
≥These functions do not work with some DVD-Videos.
—
Selecting audio
soundtrack “2” does not
change the audio. [DVD-A]
≥Even if a second soundtrack is not recorded, two numbers are normally
shown.
—
Play does not start. ≥This unit may not play WMA and MPEG4 that contains still picture data.
≥If playing DivX VOD content, refer to the homepage where you purchased
the DivX VOD content. (Example: www.divx.com/vod)
[DivX]
≥If a disc contains CD-DA and other formats, proper playback may not be
possible.
—
—
—
Play restarts from the
beginning when the
soundtrack is changed.
[DVD-A]
≥This is normal for DVD-Audio.
—
Scenes are skipped
intermittently.
[DVD-VR] [DVD-V]
≥If you change the volume or sound effects during Advanced Disc Review,
the function continues without the on-screen display. Cancel the function.
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HT540En.book Page 40 Monday, February 27, 2006 8:15 PM