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Limited Warranty (ONLY FOR U.S.A. AND PUERTO RICO)
Limited Warranty (ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Home Audio Products
Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only)
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Consumer Electronics Company (referred to as “the warrantor”) will, for the
length of the period indicated on the chart below, which starts with the date of original
purchase (“warranty period”), at its option either (a) repair your product with new or
refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or
(c) refund your purchase price. The decision to repair, replace or refund will be made by
the warrantor.
During the “Labor” warranty period there will be no charge for labor. During the “Parts”
warranty period, there will be no charge for parts. This Limited Warranty excludes both
parts and labor for non-rechargeable batteries, antennas, and cosmetic parts (cabinet).
This warranty only applies to products purchased and serviced in the United States or
Puerto Rico. This warranty is extended only to the original purchaser of a new product
which was not sold “as is”.
Carry-In or Mail-In Service
To find a service center please visit http://www.panasonic.com/help or call
1-800-211-PANA (7262).
When shipping the unit, carefully pack, include all accessories, and send it prepaid,
adequately insured and preferably in the original carton. If Lithium Ion batteries are
shipped by air the package must be labeled “Contains Lithium Ion Battery (No lithium
metal)”. Damaged batteries are prohibited from shipment by US Mail. Batteries must be
securely packed in a manner to prevent short-circuiting and a package cannot contain
more than 3 Lithium Ion batteries. Include a letter detailing the complaint, a return
address and provide a daytime phone number where you can be reached. A valid
registered receipt is required under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER
WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE
INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED
WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and
DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO
DOES NOT COVER damages which occurred in shipment, or failures which are caused
by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-
up adjustments, misadjustment of consumer controls, improper maintenance, power
line surge, lightning damage, modification, introduction of sand, humidity or liquids,
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate
your nearest Dealer or Service Center; purchase Parts and
Accessories; or make Customer Service and Literature requests
by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm, Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express, and
Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
As of November 2009
Product or Part Name Parts Labor
Audio Products (except items below) 1 year 1 year
DVD Home Theater System 1 year 1 year
USB Reader-writer, PC Card Adapters
(defective exchange)
1 year Not Applicable
Accessories: Headphones, cartridges,
Microphones, Adapters
90 days 90 days
Rechargeable Batteries, DVD-RAM Disc
(defective exchange)
10 days Not Applicable
SD Memory Cards, Rechargeable Battery
Packs (defective exchange)
90 days Not Applicable
commercial use such as hotel, office, restaurant, or other business or rental use of the
product, or service by anyone other than a Factory Service Center or other Authorized
Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH
OF THIS WARRANTY.
(As examples, this excludes damages for lost time, travel to and from the servicer, loss of or
damage to media or images, data or other memory or recorded content. The items listed are
not exclusive, but for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which
vary from state to state. If a problem with this product develops during or after the warranty
period, you may contact your dealer or Service Center. If the problem is not handled to your
satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses
listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE
YOUR RESPONSIBILITY.
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