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RQT6835
Reference
Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do
not solve the problem, consult your dealer for instructions.
Power Page
Operation
Sound
No power. ≥Insert the AC mains lead and system cable securely. 9
The unit is automatically
switched to the standby mode.
≥The unit was switched to standby by the sleep timer. 30
No response when buttons
pressed.
≥Some operations may be prohibited by the disc.
≥The unit may not be operating properly due to lightning, static electricity or some other external
factor.
Reset procedure:
Press [Í] to switch the unit to the standby mode and then back to ON.
Alternatively, press [Í] to switch the unit to the standby mode, disconnect the AC mains lead,
and then reconnect it.
—
—
No operations can be performed
with the remote control.
≥Check that the batteries are installed correctly.
≥The batteries are depleted: Replace them with new ones.
≥Point the remote control at the remote control sensor and operate.
9
9
—
Cannot switch on the television
with the remote control.
≥Press [TV] first to operate the television. —
Play doesn’t start (or stops
immediately) when you press
[1] (play).
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥This unit cannot play discs other than the ones listed in these operating instructions.
≥You can only play DVD-Video if their region number is the same or includes the same region
number as the unit or if the DVD-Video is marked “ALL”. Confirm the region number for the unit
on the rear panel.
≥The disc may be dirty and may require cleaning.
≥Ensure that the disc is installed with the label of the side to be played facing upwards.
≥Check that the DVD-RAM has something recorded on it.
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5
Cover
5
13
—
Cannot select alternative
languages.
≥This function is dependent on software availability.
≥Try selecting from the disc’s menu if one is available.
—
13
No menu play. ≥This function is dependent on software availability. —
No subtitles. ≥This function is dependent on software availability.
≥Subtitles are cleared from the television. Display the subtitles.
—
19
The position of the subtitles is
incorrect.
≥Change the position of the subtitles with “Subtitle Position” in the GUI screen. 25
Soundtrack and/or subtitle
language is not the one selected
with the SETUP menus.
≥This function is dependent on software availability. —
Cannot change angle. ≥This function is dependent on software availability. Even if a disc has a number of angles
recorded, these angles may be recorded for specific scenes only.
—
The SETUP menu cannot be
accessed.
≥Select “DVD/CD” as the source.
≥Cancel all group, program and random play.
—
17
Cannot add markers. ≥You cannot add markers while playing a play list or if the disc’s play time doesn’t appear on the
unit’s display.
—
There are already markers. [RAM] ≥The unit reads and displays the markers added with a DVD video recorder. You can clear them
but reappear when you switch the unit to standby, change the source, or open the disc tray.
—
Marker numbers I added are
different when I call them up.
[RAM]
≥The unit numbers markers by time so they change when you add and delete them. —
Cannot select random or
program play.
≥You cannot select random or program play with some DVD-Video. —
Folders deeper than the eighth
layer on a data CD are not
displayed correctly.
≥Folders deeper than the eighth layer are displayed as the eighth layer. —
You have forgotten your ratings
password.
Reset all the SETUP settings to
Factory Preset.
≥While stopped and “DVD/CD” is the source, press and hold [∫] on the unit and [S10] on the
remote control for about 3 seconds until “Initialized” disappears from the television. Turn the unit
off and on again.
All settings will return to the default values.
—
No sound.
Distorted sound.
≥Check the connections.
≥Turn the volume up.
≥Turn muting off.
≥Switch off the unit, determine and correct the cause, then switch the unit on.
Causes include:
–Shorting (bare wires touching) of positive and negative speaker wires.
–Using speakers with an impedance lower than that rated for this unit.
–Straining of the speakers through excessive volume or power.
–Using the unit in a hot environment without proper ventilation.
7
—
30
—
Humming heard during play. ≥An AC mains lead or fluorescent light is near the subwoofer. Keep other appliances and cords
away from the subwoofer.
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