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Troubleshooting
—Continued
• If the message “Resolution Error” appears on the AV
receiver’s display, this indicates that your TV does not
support the current video resolution and you need to
select another resolution on your DVD player.
The onscreen menus don’t appear
• On your TV, make sure that the video input to which
the AV receiver is connected is selected.
The picture is distorted
• On non-North American models, specify the TV sys-
tem used in your area in the “TV Format Setup” on
page 60.
Reception is noisy, stereo FM reception suffers
from hiss, or the FM STEREO indicator doesn’t
light up
• Relocate your antenna.
•Move the AV receiver away from your TV or com-
puter.
• Listen to the station in mono (page 63).
• When listening to an AM station, operating the remote
controller may cause noise.
•Passing cars and airplanes can cause interference.
• Concrete walls weaken radio signals.
• If nothing improves the reception, install an outdoor
antenna.
The remote controller doesn’t work
• Make sure that the batteries are installed with the cor-
rect polarity (page 14).
• Make sure that the remote controller is not too far
away from the AV receiver and there’s no obstruction
between the remote controller and the AV receiver’s
remote control sensor (page 14).
• Make sure you’ve selected the correct remote control-
ler mode (page 15).
• Make sure you’ve entered the correct remote control
code (page 108).
Can’t control other components
• Make sure you’ve selected the correct remote control-
ler mode (page 15).
• If you’ve connected an -capable Onkyo MD
recorder, CD recorder, or RI Dock to the TAPE
IN/OUT jacks, or an RI Dock to the GAME/TV IN
jacks, for the remote controller to work properly, you
must set the Input Display to MD, CDR, or DOCK,
respectively (see page 51).
• The entered remote control code may not be correct. If
more than one code is listed, try each one.
• If none of the codes work, use the Learning function
to learn the commands of the other component’s
remote controller (page 111).
•With some AV components, certain buttons may not
work as expected, and some may not work at all.
•To control an Onkyo component that’s connected via
, point the remote controller at the AV receiver. Be
sure to enter the appropriate remote control code first
(page 109).
•To control an Onkyo component that’s not connected
via , or another manufacturer’s component, point
the remote controller at that component. Be sure to
enter the appropriate remote control code first
(page 108).
Can’t learn commands from another remote
controller
• When learning commands, make sure that the trans-
mitting ends of both remote controllers are pointing at
each other.
• Are you trying to learn from a remote controller that
cannot be used for learning? Some commands cannot
be learned, especially those that contain several
instructions.
Can’t record
• On your recorder, make sure the correct input is
selected.
•To prevent signal loops and damage to the AV
receiver, input signals are not fed through to outputs
with the same name (e.g., TAPE IN to TAPE OUT or
VCR/DVR IN to VCR/DVR OUT).
• When the Pure Audio listening mode is selected, video
recording is not possible because no video signals are
output. Select another listening mode.
The sound changes when I connect my head-
phones
• When a pair of headphones is connected, the listening
mode is set to Stereo, unless it’s already set to Stereo,
Mono, Direct, or Pure Audio, in which case it stays the
same.
How do I change the language of a multiplex
source
• On the Audio Adjust menu, change the Multiplex set-
ting to Main or Sub (page 84).
The functions don’t work
•To use , you must make an connection and an
analog audio connection (RCA) between the compo-
nent and AV receiver, even if they are connected digi-
tally (page 43).
• While Zone 2 or Zone 3 is selected, the functions
don’t work.
The AV receiver’s display doesn’t work
• The display is turned off when the Pure Audio listen-
ing mode is selected. Select another listening mode.
Tuner
Remote Controller
Recording
Others