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Troubleshooting
Symptom Probable Cause
Remedy
One of the zone Control Pad displays a
“NuVoNet Not Detected” message.
Zone CAT5 is plugged into the Accessory
jack on the back of the Control Pad instead
of the NuVoNet jack. Improperly wired
CAT5 Cable.
Check the CAT5 connection at the back of
the Control Pad. Plug the Control Pad
directly into the Network cable and into
the NuVoNet input on the Essentia.
The amplifier is plugged in and turned on,
but the STAND BY LED is not lit and none of
the system functions work.
This is most likely caused by a blown fuse
on the power supply.
The fuse is accessed internally on the
power supply. It requires a 4 amp time
delay fuse.
All of the system’s Control Pads display a
“NuVoNet Not Detected” message.
The MCU card internal to the Essentia is
damaged, or the data (blue and blue
stripe) conductors on one or more of the
CAT5 cables are shorted or not making
good contact in the RJ45 connectors.
Remove all of the CAT5 connections from
the system and test cables one at a time.
If the issue is a shorted CAT5, the
symptom will display when that cable is
connected to the system. A damaged
MCU must be replaced by NuVo.
With the Control Pads plugged in, the
POWER LED on the front of the amplifier will
not turn on.
One or more improperly wired CAT5 cables. Make sure the amplifier is turned on. Test
that the POWER LED on the amplifier
turns on when the Network Cable is
unplugged. Next, unplug all the CAT5
cables from the Allport and plug them
back in one at a time until the bad
cable(s) is discovered.
The IR repeater does not properly control
the audio source equipment.
One or more of the IR emitters are not
properly placed over the IR receiver on the
audio source equipment, or the IR output
number on the Essentia does not
correspond with the audio equipment you
are controlling.
Reposition the LED end of the emitter on
the face of the source equipment, so it
is flashing directly over that source’s IR
receiver. Make sure the emitter plugged
into IR Output #1 is actually going to
source #1 , and so on for sources 2-6.
When the Control Pad is plugged in there is
a loud pop through the speakers and the
Control Pad does not work.
Improperly wired CAT5 cable. Check that you are using the 568A or B
wiring standard (see section I: Crimping
CAT5 wire). The best way to know is to
use a CAT5 tester.