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TROUBLESHOOTING (CONT’D)
ERROR MESSAGE SOLUTION
ANTENNA
Problem with antenna
connection
a) Check antenna connection
b) Check antenna cable for
shorts
UPDATING
User encryption code
has changed and is
being updated
Wait for encryption code to
fi nish updating
NO SIGNAL
Signal is too weak to
tune in
Confi rm that antenna has not
moved or is being obstructed
from “line of sight” to satellite
OFF AIR
Selected channel is not
currently broadcasting
Tune to another channel
OR CHANNEL
Channel SID is no longer
available
Tuner will switch automatically to
Channel 1
Metadata not available
for Artist Name/Feature,
or Song/Program Title
No action required