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A. LOUD Technologies Inc. warrants all materials,
workmanship and proper operation of this product
for a period of five years from the original date of
purchase, with the exception of the transducers,
including woofers and compression drivers, which
are warranted for two years from the original date
of purchase. If any defects are found in the materials
or workmanship or if the product fails to function
properly during the applicable warranty period,
LOUD Technologies, at its option, will repair or
replace the product. This warranty applies only to
equipment sold and delivered within the U.S. by
LOUD Technologies Inc. or its authorized dealers.
B. Failure to register online or return the product
registration card will not void the five-year warranty.
C. Service and repairs of Mackie products are to be
performed only at a factory-authorized facility (see D
below). Unauthorized service, repairs, or
modification will void this warranty. To obtain
repairs under warranty, you must have a copy of
your sales receipt from the authorized Mackie
dealer where you purchased the product. It is
necessary to establish purchase date and determine
whether your Mackie product is within the
warranty period.
D. To obtain factory-authorzied service:
1. Call Mackie Technical Support at 800/898-
3211, 7 AM to 5 PM Monday through Friday
(Pacific Time) to get a Return Authorization (RA).
Products returned without an RA number will be
refused.
2. Pack the product in its original shipping carton.
Do not use “packing peanuts,” shredded
newspapers, or other material with small particles
to pack the product. Please seal the Mackie
product in a plastic bag.
3. Also include a note explaining exactly how to
duplicate the problem, a copy of the sales receipt
with price and date showing, and your return
street address (no P.O. boxes or route numbers,
please!). If we cannot duplicate the problem or
establish the starting date of your Limited
Warranty, we may, at our option, charge for
service time.
4. Tech Support will tell you where to ship the
product. Ship it freight prepaid in its original
shipping carton.
IMPORTANT: Make sure that the Service
Request Number is plainly written on the
shipping carton.
E. LOUD Technologies reserves the right to inspect
any products that may be the subject of any
warranty claims before repair or replacement is
carried out. LOUD Technologies may, at our option,
require proof of the original date of purchase in the
form of a dated copy of the original dealer’s invoice
or sales receipt. Final determination of warranty
coverage lies solely with LOUD Technologies.
F. Any products returned to one of the LOUD
Technologies factory-authorized service centers and
deemed eligible for repair or replacement under the
terms of this warranty will be repaired or replaced
within thirty days of receipt by LOUD Technolo-
gies. LOUD Technologies and its authorized service
centers may use refurbished parts for repair or
replacement of any product. Products returned to
LOUD Technologies that do not meet the terms of
this Warranty will not be repaired unless payment is
received for labor, materials, return freight, and
insurance. Products repaired under warranty will
be returned freight prepaid by LOUD Technologies
to any location within the boundaries of the USA.
G. LOUD Technologies warrants all repairs
performed for 90 days or for the remainder of the
warranty period. This warranty does not extend to
damage resulting from improper installation,
misuse, neglect or abuse, or to exterior appearance.
This warranty is recognized only if the inspection
seals and serial number on the unit have not been
defaced or removed.
H. LOUD Technologies assumes no responsibility
for the quality or timeliness of repairs performed by
Authorized Mackie Service Centers.
I. This warranty is extended to the original
purchaser and to anyone who may subsequently
purchase this product within the applicable
warranty period. A copy of the original sales receipt
is required to obtain warranty repairs.
J. This is your sole warranty. LOUD Technologies
does not authorize any third party, including any
dealer or sales representative, to assume any
liability on behalf of LOUD Technologies or to make
any warranty for LOUD Technologies Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE
SOLE WARRANTY GIVEN BY LOUD TECHNOLOGIES
INC. AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS AND IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE
STRICTLY LIMITED IN DURATION TO FIVE YEARS
FROM THE DATE OF ORIGINAL PURCHASE FROM
AN AUTHORIZED MACKIE DEALER. UPON
EXPIRATION OF THE APPLICABLE WARRANTY
PERIOD, LOUD TECHNOLOGIES INC. SHALL
HAVE NO FURTHER WARRANTY OBLIGATION
OF ANY KIND. LOUD TECHNOLOGIES INC.
SHALL NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES THAT
MAY RESULT FROM ANY DEFECT IN THE
MACKIE PRODUCT OR ANY WARRANTY CLAIM.
Some states do not allow exclusion or limitation of
incidental, special, or consequential damages or a
limitation on how long warranties last, so some of
the above limitations and exclusions may not apply
to you. This warranty provides specific legal rights
and you may have other rights which vary from
state to state.
Please keep your sales receipt in a safe place.
SRM350 LIMITED WARRANTY