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Repair
Service for Mackie products is available
at a factory-authorized service center. Ser-
vice for Mackie products living outside the
United States can be obtained through local
dealers or distributors.
If your SRM350 needs service, please fol-
low these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-898-3211,
8am to 5pm PST, to explain the problem
in detail. If it appears that the SRM350
needs repair, you will be given a Service
Request Number. Have your
loudspeaker’s serial number ready. You
must have an Service Request Number
before you can obtain service at a
factory-authorized service center.
3. Keep this user’s manual and the detach-
able linecord. We don’t need them to
repair the loudspeaker.
4. Pack the loudspeaker in its original
package, including endcaps and box.
This is VERY IMPORTANT. When
you call for the Service Request Num-
ber, please let Tech Support know if you
need new packaging. Mackie is not
responsible for any damage that occurs
due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes),
daytime phone number, Service Request
Number, and a detailed description of
the problem, including how we can
duplicate it.
6. Write the Service Request Number in
BIG PRINT on top of the box. Prod-
uct shipped without the Service Request
Number will be refused.
7. Tech Support will tell you where to ship
the loudspeaker for repair. We suggest
insurance for all forms of cartage.
8. We’ll try to fix the loudspeaker within
five business days. Once it is repaired,
we’ll ship it back the same way in which
it was received. This paragraph does not
necessarily apply to non-warranty
service.
Note: Under the terms of the warranty,
you must ship or drop-off the unit to an
authorized service center. The return
ground shipment is covered for those
deemed by us to be under warranty.
Note: You must have a sales receipt
from an Authorized Mackie Dealer to
qualify for a warranty repair.
CARE AND
MAINTENANCE
Your Mackie active speakers will provide
many years of reliable service if you follow
these guidelines:
Avoid exposing the active
speakers to moisture. If
they are set up outdoors,
be sure they are under
cover if you expect rain
or you live in Washington.
• Avoid exposure to extreme cold (below
freezing temperatures). If you must
operate the active speakers in a cold
environment, warm up the voice coils
slowly by sending a low-level signal
through them for about 15 minutes
prior to high-power operation.
• Use a slighty damp cloth with a mild
soap solution to clean the cabinets. Only
do this when the power is turned off.
Avoid getting moisture into any of the
openings of the cabinet, particularly
where the drivers are located.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit
www.mackie.com and click Support,
or email us at: techmail@mackie.com