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Unpacking
Your RoKit G2 Powered monitor has been carefully inspected and tested before packing and
shipping. After unpacking your monitor, carefully inspect it for exterior damage and
immediately report any physical damage during transit to your shipping carrier. Save the
shipping boxes and all packaging materials in case the unit needs to be returned to your
local dealer or KRK Systems, LLC.
Please read the warranty card that was included in the shipping carton with your product
before shipping to KRK Systems. A Return Material Authorization (RMA) from KRK Systems
is required before shipping a product to KRK Systems for repair. After obtaining a RMA from
KRK Systems, all KRK Systems products in need of repair can be returned to the dealer
where they were purchased or sent directly to KRK Systems.
• For the safest possible return to KRK, please use the shipping carton and
packaging materials that were originally provided with your monitor. Place the
original carton in which your monitors were shipped inside a second shipping
carton for best shipping results.
• KRK cannot be responsible for any damages incurred during the shipping
process due to poor packing. Make certain to insure your shipment.
• If your monitor is out of warranty and you would like a quotation before
servicing your product, please include a note with your contact information on it
and we will contact you with a service quote. Service will be performed once
your method of payment has been established and approved.
• For replacement part quotes call KRK Customer Service at 954-316-1580.