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WARRANTY AND SERVICE
THERE ARE NO USER-SERVICEABLE PARTS INSIDE THE KSA-100S/200S/300S.
The KSA-100S/200S/300S has a limited and transferable warranty of five years for parts
and labor. The warranty period begins on the date of retail purchase, as noted on the retail
sales slip provided by an authorized KRELL Dealer or Distributor, or on the warranty
registration card sent to KRELL. In the event adequate proof of purchase date is unavailable,
the warranty period will begin on the date the unit was originally shipped from the factory.
The original ship date can be determined by KRELL from the serial number.
The warranty for KRELL products is valid only in the country to which they were originally
shipped, through the authorized KRELL Distributor for that country, and at the factory.
There may be restrictions on or changes to KRELL’s warranty because of regulations within
a specific country. Please check with your Distributor for a complete understanding of the
warranty in your country.
Freight to the factory is your responsibility. Second day return freight within the United
States is included in the warranty. If you have purchased your KRELL product outside the
States and wish to have it serviced at the factory, all freight and associated charges to the
factory are your responsibility. KRELL will pay return freight to the US-based freight
forwarder of your choice. Freight and other charges to ship the unit from the freight
forwarder to you are also your responsibility.
The operating voltage of this unit is determined by the factory and can only be changed by
an authorized KRELL Distributor or at the factory. The voltage for the KSA-100S/200S/
300S in the USA can not be changed until six months from the original purchase date. Any
unauthorized voltage conversion, disassembly, component replacement, perforation of
chassis, updates, or modifications performed to the unit will void the warranty.
KRELL is not responsible for any damage incurred in transit. KRELL will file claims for
damages as necessary for units damaged in transit to the factory. You are responsible to
file claims for shipping damages during the return shipment.
The use of any packing material other than original is not recommended. KRELL may, at
its discretion, pack a unit in new packing for the return shipment and bill you for such
packing if the unit was packed in non-standard packing or the original packing is so
damaged as to be unusable.. Should you need to purchase additional packaging please
contact your authorized KRELL Dealer, Distributor or KRELL for assistance.
IMPORTANT: If you think there are problems with your unit, please contact your Dealer,
Distributor, or the factory immediately. Do not return any unit to KRELL for repair without
first calling to discuss the problem and to obtain a Return Authorization number.
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