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WARRANTY AND SERVICE
THERE ARE NO USER-SERVICEABLE PARTS INSIDE ANY KRELL PRODUCT.
The KRELL KRC-HR has a limited and transferable warranty of five years for
parts and labor. The warranty period begins on the date of retail purchase, as
noted on the retail sales slip provided by an authorized KRELL Dealer or
Distributor, or on the warranty registration card sent to KRELL. In the event
adequate proof of purchase date is unavailable, the warranty period will begin
on the date the unit was originally shipped from the factory. The original ship
date can be determined by KRELL from the serial number.
The warranty for KRELL products is valid only in the country to which they
were originally shipped, through the authorized KRELL Distributor for that
country, and at the factory. There may be restrictions on, or changes to
KRELL’s warranty because of regulations within a specific country. Please
check with your Distributor for a complete understanding of the warranty in
your country.
Freight to the factory is your responsibility. Return freight within the United
States is included in the warranty. If you have purchased your KRELL product
outside the United States and wish to have it serviced at the factory, all freight
and associated charges to the factory are your responsibility. Krell will pay
return freight to the US-based freight forwarder of your choice. Freight and
other charges to ship the unit from the freight forwarder to you are also your
responsibility.
The operating voltage of this unit is determined by the factory and can only be
changed by an authorized KRELL Distributor or at the factory. The voltage for
the KRC-HR in the USA can not be changed for six months following the
original purchase date. Any unauthorized voltage conversion, disassembly,
component replacement, perforation of chassis, updates, or modifications
performed to the unit will void the warranty.
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