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12. Switching between the base and the Jabra A335w Dongle in a multiuse scenario
A typical multiuse scenario is to have the headset connected to one cell phone and either the
base or the dongle. If you wish to switch the between base and dongle, while maintaining the
cell phone connection, just press and hold the Volume up/down button for 4 seconds.
13. Troubleshooting & FAQ
Q: Nothing happens when I try to adjust the clear dial tone.
A: Make sure the base is tunning at full power (the visual indicator on the base unit is a steady
green). Then establish a voice link between base and headset (visual indicators on base unit
and headset will be fl ashing green). Also ensure that the telephone is activated (the handset is
off the hook or the “line” button is pressed).
Q: I hear myself when I talk.
A: Your transmit volume level (please refer to section 3.10) is probably too high.
Turn down the transmit volume level (3->2, 2->1).
Q: The sound through the headset is of poor quality or the person at the other end cannot hear me.
A: Make sure that you have positioned the clear dial tone switch correctly. To do this, call someone
as a test case, and adjust the clear dial tone switch.
Q: When I press the Answer/End button, the GN 1000 RHL lifts, but the call is not connected.
A: Make sure that you are using the telephone’s handset port and not the headset port
(if your telephone has one), when using a GN 1000 RHL for remote answering.
Q: I have moved desks at work. Is it possible to put my headset on another base?
A: Yes, this is possible. The headset only needs to be paired to the new base. Just follow the
procedure as described in section 9 of this guide.
Q: I cannot hear anything in my headset when using my cell phone.
A: - Increase the volume on the headset (or phone).
- As the volume level needed might vary between your desk phone and cell phone, it might be
best to adjust the level on the phones.
- Then use the headset volume level adjustments for general adjustments (but ensure that the
headset is paired with the cell phone).
- Make sure that the phone is connected to the headset - if it does not connect either from
the phone’s Bluetooth
®
menu or by tapping the Answer/End button, follow the pairing
procedure (see section 4 “Pairing your headset with your cell phone” in this guide).
NOTE:
When multiple Bluetooth-enabled devices are paired with the headset, the Voice Dial*
function will work with the last device that was paired.
*If the cell phone supports this feature.