Filter
Top Products
When I copy files to the player using Windows Explorer, what folder should I copy them to?
In Media Manager (MTP) mode, copy them to the
Media
folder on the player. In File & Folder
(MSC) mode, you can copy them to the root directory.
Some of my music files are on my player, but cannot be played. When I select them, a different
song begins to play. What is wrong?
You may not have purchased the rights to play the song on an additional device. To test this, try
to play a song that you have copied from an older CD and converted to MP3 format. If you can
play that song but not the song that doesn't play, then you need to purchase the rights to play the
song.
Why should I update the firmware?
You should always update the player to the latest firmware to make sure that it works correctly
and has the latest features. For more information, "See Updating the firmware
".
How do I copy a CD to my player?
First you must rip the CD using a digital music manager like Best Buy Rhapsody or Windows
Media Player. After the songs are on your computer, copy the songs to the player using Windows
Explorer or a digital music manager. For more information, "See Copying music files to your
player."
Why does my player display a message that says "Unknown artist/album"?
This message usually appears when the music file doesn't contain artist or album information
(incomplete ID3 tags). See the documentation or online help of your digital music manager for
instructions on adding that information to your music files.
Getting help
Contacting technical support
Before you contact technical support, review the Troubleshooting and FAQ section to see if your
question is already answered there.
If you have questions about the use or features of your player, call Technical Support at 1-800-
699-9218 or (877) 467-4289, or fill out an online support request at:
www.bestbuy.com/support.asp
Get additional online help at:
www.insignia
-products.com
www.bestbuy.com/mp3
www.geeksquad.com
Learn more
On the Internet, you can use a Web search site to find information on the following topics*:
•
"Ripping CDs"
•
"Downloading music"
•
"Downloading MP3s"
•
"MP3 music"
•
"MP3 copyright law"
*Best Buy Enterprise Services, Inc. does not maintain and is not responsible for the content of Web pages you find using these search
terms.
Specifications
Pa
g
e 22 of 23
11/8/2006file://C:\Documents and Settin
g
s\Administrator\Deskto
p
\D2\Best Bu
y
\Insi
g
nia\DOCUME...