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Troubleshooting
Symptom
Unit doesn’t
respond
(no power)
iPod/iPhone does
not dock properly
iPod/iPhone does
not respond to the
unit
iPod/iPhone didn’t
charge up
Sound is distorted
Remote control
doesn’t work
Possible Problem
AC adaptor isn’t plugged to a wall
outlet or the connector is not plugged
into the power supply jack o the back
of the unit
Wall outlet is not functioning
Using no or wrong
iPod/iPhone
insert
iPod/iPhone
is obstructed
iPod/iPhone
is not docked properly
Your
iPod/iPhone
software is too old
iPod/iPhone
is locked up
Using 3
rd
generation iPod
iPod/iPhone
is not docked properly
iPod/iPhone
is locked up/frozen
iPod/iPhone
battery has problem
Volume level is set too high
Sound source is distorted
Battery is weak or dead
Remote Control is not pointed toward
the IR window
Solution
Plug the AC adaptor into a wall outlet and plug the connector into
the supply jack on the unit
Plug another device into a wall outlet (same outlet) to confirm the
outlet is working
Make sure the dock insert is the proper fit to your iPod/iPhone
Remove your iPod/iPhone from the dock and check for obstruction
on the connectors in the dock and on your iPod. Then reseat it in
the dock.
Remove your iPod/iPhone from the dock and check for obstruction
on the connectors in the dock and on your iPod. Then reseat it in
the dock.
Upgrade software on your iPod/iPhone via iTunes
Please make sure your iPod/iPhone is working properly before dock
into the unit. Please refer to your iPod manual for detail.
iP39 doesn’t support 3
rd
generation iPod
Remove your iPod/iPhone from the dock and check for obstruction
on the connectors in the dock and on your iPod/iPhone. Then
reseat it in the dock.
Please make sure your iPod/iPhone is working properly before dock
into the unit. Please refer to your iPod manual for detail.
Decrease the volume.
If iPod/iPhone original sound source is poor quality, distortion and
noise are easily noticed with high-power speakers.
Try a different audio source such as a music CD via line-in.
If you are using an iPod Shuffle or external sound source like older
generation iPod, try reducing the output volume on the device itself.
Also, try turning bass boost OFF.
Replace with new battery
Point the Remote Control toward the unit IR window, use within 10
feet of the unit.