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Service and Support
Service and SupportService and Support
Service and Support
This product is covered by a global limited warranty and supported by HP Services and a worldwide
network of resellers and service providers. Hardware diagnostic support and repair is available for three
years from date of purchase. Support for software and initial setup is available for 90 days from date of
purchase. Additional support may be covered under the warranty or available for an additional fee.
Enhancements to warranty services are available through HP Care Pack services or customized service
agreements.
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Server Warranty includes 3 year Parts, 3 year Labor, 3-year on-site support. Additional
information regarding worldwide limited warranty and technical support is available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
HP Care Pack services include coverage for the HP branded hardware options qualified for the server,
purchased at the same time or afterward, internal to the enclosure, as well as 22" and smaller external
monitors and tower UPS options up to 3kVA; these items will be covered at the same service level and
for the same coverage period as the server. Coverage of UPS Battery is not included, standard warranty
terms & conditions apply. For servers or storage systems installed within a rack, service also covers all HP
qualified rack options installed within the same rack.
HP services provide continuous care and support expertise with committed response designed to meet
your IT and business needs.
To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in
provision of multi vender support solutions provides a range of support services designed to meet the
varying needs of business. Whether an SMB or large global corporation HP has a ProLiant server support
offer to help you speedily deploy and maximize system uptime.
Enhanced Care – Minimum recommended service support offer designed to ensure customers have
access to expert assistance, whenever they need it.
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years
Continuous Care – Recommended service delivering cost-effective support options designed to extend
HP Services committed response and guaranteed fix times, designed to speed problem identification and
resolution.
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years
Total Care – Highest HP Support service level recommend to help increase IT performance and
availability with comprehensive, integrated hardware and software services
Support Plus 24 – Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays
Deployment Services – HP Installation and Start Up services designed to take time, risk, and worry out of
the deployment of ProLiant servers – and free customers IT support staff to focus on what they do best,
their business.
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the Customer
Description and/or Data Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excl. HP
holidays
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For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://www.hp.com/go/proliant/carepack
QuickSpecs
HP ProLiant DL380 Generation 5 (G5)
HP ProLiant DL380 Generation 5 (G5)HP ProLiant DL380 Generation 5 (G5)
HP ProLiant DL380 Generation 5 (G5)
Standard Features
DA - 12477 Worldwide — Version 14 — February 12, 2007
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