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286
Section 5
Technical Support and Factory Service
18
Section 5 - Technical Support and Factory Service
The 286s is an all-solid-state product with components chosen for high performance and
excellent reliability. Each 286s is tested and calibrated at the factory and should require
no internal adjustment of any type throughout the life of the unit. We recommend that
your 286s be returned to the factory only after referring to the manual and consulting with
Customer Service.
Our phone number, fax number and address are listed on the back cover of this manual. When
you contact dbx Customer Service, be prepared to accurately describe the problem. Know the
serial number of your unit -- this is printed on a sticker attached to the rear panel.
Note: Please refer to the terms of your Limited Two-Year Standard Warranty, which extends
to the first end-user. After expiration of the warranty, a reasonable charge will be made for
parts, labor, and packing if you choose to use the factory service facility. In all cases, you
are responsible for transportation charges to the factory. dbx will pay return shipping if the
unit still under warranty.
Shipping Instructions: Use the original packing material if it is available. Mark the package
with the name of the shipper, and with these words in red: DELICATE INSTRUMENT, FRAGILE!
Insure the package properly. Ship prepaid, not collect. Do not ship parcel post.
286s