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FREECOM Portable II Series
16
GB
4
CHAPTER 4: Troubleshooting
General problems (depending on the type of connection)
If you still have problems getting your FREECOM drive to function properly
despite having installed it correctly, then please check whether
the FREECOM Cable II is properly connected to your FREECOM drive
the drive is being supplied with power
the tray can be opened and closed
your system meets the hardware requirements (see pages 5/6)
If the
computer crashes during the software installation or when trying to run
the software from the disk
do not use any memory manager such as QEMM
disable the system's Power Management.
check if all the requirements contained in the instructions on the disk have
been fulfilled.
check if the FREECOM device is properly connected to the Cable
check if the drive is being supplied with power when you boot your system
If audio playback does not work, please check if
the loudspeaker is properly connected
the cables are firmly connected
the loudspeaker control on the amplifier or on the active loudspeakers is
correctly set
the audio software is correctly installed.
If your FREECOM drive appears to have problems accessing a CD after a long
period of time, please use a lens cleaning set which you can purchase at your
local computer retailer.
Note: Please note that CD-RW drives (FREECOM Portable CD-RW / Combo
CD-RW / DVD) must never be cleaned with a lens cleaning set!